Gloria Gonzalez
Chicago,United States
Summary
Experienced professional with a strong background in technology-related roles. Proficient in personal training development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Receptionist
Ethos
Chicago, IL
05.2024 - Current
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Educator
Lululemon
Chicago, IL
11.2023 - Current
- Analyzed training needs assessment results to develop effective training programs for staff development.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Managed an efficient workflow between the Visual Merchandising department and other departments within the company.
- Managed event staff onsite during each event to ensure smooth operations.
Lead Barista
Midtown Athletic Club
Chicago, IL
01.2020 - Current
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
Junior Manager
La Michoacana Ice Cream
Chicago, IL
05.2015 - 12.2018
- Ensured compliance with company policies and procedures related to personnel matters.
- Maintained accurate financial records relating to budgeting, payroll, expenses.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Bachelor of Arts - Sociology
Roosevelt University
Chicago, IL08-2024
Skills
- File Management
- Data Entry
- Project Coordination
- Administrative Support
- Organization skills
- Positive and professional
- Bilingual in Spanish
- Training & Development
Languages
Spanish
Professional
Affiliations
- Highly involved in Visual Merchandising team of Lululemon and leading the whole team during certain occasions.
- Leading an events team at Lululemon's experimental store.
Timeline
Receptionist
Ethos
05.2024 - Current
Educator
Lululemon
11.2023 - Current
Lead Barista
Midtown Athletic Club
01.2020 - Current
Junior Manager
La Michoacana Ice Cream
05.2015 - 12.2018
Bachelor of Arts - Sociology
Roosevelt University
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