Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Certifications
Timeline
Generic

Gloria Gonzalez

Los Lunas

Summary

Hardworking Restaurant Manager with 10 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Envoy Airlines
11.2023 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Coordinated communication between departments to ensure smooth operations.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Resolved customers delayed luggage,insuring they will receive there luggage in a timely manner.

Restaurant Manager (Off-Sites)

Isleta Casino & Resort
07.2012 - 05.2022
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
  • Managed inventory levels, optimizing supply chain efficiency and minimizing waste.

Education

High School Diploma -

Capitol High School
Los Lunas, NM

Skills

  • Strong prioritization abilities
  • Cost management in labor and food
  • Recruitment and onboarding
  • Reliable job tenure
  • Flexible in changing environments
  • Influencing and persuasive
  • Service excellence
  • Detail-oriented data management
  • Customer relations
  • Problem resolution
  • Active listening

Certification

  • ServSafe
  • New Mexico Alcohol & Gaming Division Server

LANGUAGES

Spanish - Fluent
Spanish: Professional

Certifications

LEC- Environmental Coordinator  

Timeline

Customer Service Representative

Envoy Airlines
11.2023 - Current

Restaurant Manager (Off-Sites)

Isleta Casino & Resort
07.2012 - 05.2022

High School Diploma -

Capitol High School

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