Gloria Gonzalez
San Diego,CA
Summary
Detail-oriented Administrative Professional with expertise in office management, record keeping, and team coordination. Proficient in utilizing project management tools and maintaining high organizational standards in fast-paced environments. Committed to aligning administrative functions with business objectives to enhance operational efficiency.
Overview
23
23
years of professional experience
Work History
Durable Medical Equipment Clerk
Kaiser Permanente
09.2024 - Current
- Ensured compliance by authorizing DME and P&O referrals under guidelines.
- Aligned DME criteria with healthcare plans by interpreting patient benefits.
- Processed patient records accurately and efficiently, ensuring compliance with healthcare regulations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained regulatory compliance by understanding DME service and equipment requirements.
- Contributed to service improvements by participating in DME projects and workgroups.
Clinical Administrative Coordinator
Optum
05.2021 - 09.2024
- Improved patient record accuracy by providing essential administrative support.
- Facilitated effective data entry for Long Term Care department needs.
- Audited daily Census Authorization Service Report for compliance and accuracy.
- Guided providers in completing authorization requests to streamline processes.
- Maintained strong customer service with external medical offices and hospitals.
- Trained new hires on internal procedures and data management systems.
Associate Clinical Administrative Coordinator
United Healthcare
05.2020 - 05.2021
- Streamlined patient coordination by managing clinical staff schedules effectively.
- Achieved top Clinical Coordinator status by scheduling 100+ appointments monthly.
- Handled 50+ member interactions daily through efficient call management.
- Enhanced patient satisfaction by promptly addressing service requests and operational needs.
- Collaborated with clinical team to optimize appointment availability and reduce wait times.
Manager GCO Intraday
AT&T, DTV & Non-Mobility Chats
12.2012 - 05.2020
- Increased call routing efficiency by managing daily call center operations.
- Optimized staffing levels for balanced call distribution across all shifts.
- Analyzed performance metrics to enhance productivity across call categories.
- Managed staffing across multiple locations to fulfill daily call forecasts.
Supervisor
AT&T-San Diego, CA
07.2002 - 11.2012
- Lead team of 15+ employees ensuring quality performance and adherence to company policies.
- Resolved conflicts and addressed employee issues in a timely and professional manner.
- Additionally conducted performance evaluations and provided constructive feedback to team members.
Education
DeVry University
San Diego, CASkills
- Strong verbal communication
- Strong attention to detail
- Proficient in task prioritization
- Experienced with Microsoft Office tools
- Team-oriented and self-sufficient
- Proficient in resolving complex issues
- Adaptable to change
- Customer satisfaction
Languages
Spanish
Full Professional
Timeline
Durable Medical Equipment Clerk
Kaiser Permanente
09.2024 - Current
Clinical Administrative Coordinator
Optum
05.2021 - 09.2024
Associate Clinical Administrative Coordinator
United Healthcare
05.2020 - 05.2021
Manager GCO Intraday
AT&T, DTV & Non-Mobility Chats
12.2012 - 05.2020
Supervisor
AT&T-San Diego, CA
07.2002 - 11.2012
DeVry University