Gloria Gonzalez
Naples
Summary
Results-oriented Client Relations Professional experienced in managing and nurturing client relationships to ensure satisfaction. Resolved client issues through effective communication and problem-solving while fostering collaborative teamwork. Developed customized lesson plans that enhanced student understanding through innovative instructional strategies.
Overview
35
35
years of professional experience
Work History
Tutor
You Can DO It
Naples, FL
09.2017 - Current
- Developed customized lesson plans to address individual student needs and learning styles.
- Implemented engaging instructional strategies to enhance student understanding and retention of material.
- Monitored student progress and provided constructive feedback to facilitate academic improvement.
- Collaborated with parents and educators to create supportive learning environments for students.
- Advocated for student success by implementing innovative approaches tailored to diverse learning challenges.
Client Relationship Manager
D and J Accounting and Tax
Harwood Heights, IL
05.2004 - Current
- Cultivated strong client relationships to enhance satisfaction and loyalty.
- Developed strategic account management plans to align services with client needs.
- Implemented feedback mechanisms to improve service delivery and address client concerns.
- Facilitated training sessions for staff on customer service best practices and relationship management.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
Traveling Supervisor
Chartone Healthcare
Chicago, IL
01.1992 - 08.2001
- Conducted regular assessments of facility performance, identifying areas for improvement and implementing solutions.
- Managed a diverse staff of employees, fostering an inclusive work environment that promoted collaboration and teamwork.
- Insured privacy policies were implemented on every release of information at over 15 facilities.
- Followed HIPPA Guidelines
- Managed staff at 15 locations.
- Handled release of information for insurance companies, attorneys, and continuing of care .
Education
Bachelor of Science - Business Administration And Management
Elmhurst University
Elmhurst, Illinois05-2008
Skills
- Subject matter expertise
- Problem-solving skills
- Creativity and innovation
- Creative thinking
- Team collaboration
- Collaboration and teamwork
- Patience and empathy
Languages
Spanish
Native or Bilingual
Interests
- Avid Reader
- Vintage Hotels
- Travel
- Ghost Stories
- Baking
Timeline
Tutor
You Can DO It
09.2017 - Current
Client Relationship Manager
D and J Accounting and Tax
05.2004 - Current
Traveling Supervisor
Chartone Healthcare
01.1992 - 08.2001
Bachelor of Science - Business Administration And Management
Elmhurst University