Gloria Gregory
Stockbridge,GA
Summary
Driven by a proven track record of critical thinking and effective communication, I excel in fast-paced environments, as demonstrated during my tenure at Blue Cross and Blue Shield. My expertise in problem-solving and my ability to work collaboratively have significantly reduced claim errors, showcasing my dedication to results and my commitment to excellence in customer service.
Overview
36
36
years of professional experience
Work History
Childcare/Fostering Children
Bethany Christian Services
05.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Security Officer/ Supervisor/ Human Resources
Murray Guard Security
03.2005 - 05.2006
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
- Continuously sought opportunities for professional development within the field of security management, attending workshops and conferences to broaden my knowledge base.
- Improved response times to emergency situations through rigorous training exercises and clear communication protocols.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Managed security staff rotation for position coverage on breaks.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Performed security investigations and reported findings to client management.
Claim Processing Specialist
Blue Cross and Blue Shield
09.1988 - 04.2003
- Ensured rigorous adherence to privacy regulations when handling sensitive client information during claim reviews.
- Provided exceptional support to underwriting teams by carefully reviewing policy applications for adherence to approval guidelines.
- Reduced claim errors by providing thorough training for team members on policy changes and regulations.
- Cultivated strong relationships with medical providers, negotiating reduced costs on treatments related to insurance claims.
- Expedited urgent claims, ensuring swift processing and payment to clients during critical situations.
- Maintained detailed records for all processed claims, facilitating easy retrieval for future reference or analysis.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
Bachelor Human Resources Management - Human Resources Management
Strayer University
Atlanta Ga05.2012
Associate Human Resources Management - Human Resources Management
Virginia College - Birmingham
Birmingham, AL03.2009
Diploma - Basics
Greenville High School
Greenville, AL05.1977
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Dependable and Responsible
- Multitasking
- Flexible and Adaptable
- Excellent Communication
- Multitasking Abilities
- Critical Thinking
- Calm Under Pressure
- Active Listening
- Organizational Skills
- Decision-Making
- Verbal Communication
Timeline
Childcare/Fostering Children
Bethany Christian Services
05.2017 - Current
Security Officer/ Supervisor/ Human Resources
Murray Guard Security
03.2005 - 05.2006
Claim Processing Specialist
Blue Cross and Blue Shield
09.1988 - 04.2003
Bachelor Human Resources Management - Human Resources Management
Strayer University
Associate Human Resources Management - Human Resources Management
Virginia College - Birmingham
Diploma - Basics
Greenville High School
Similar Profiles
Jil Elizabeth CardonaJil Elizabeth Cardona
HS/PRS Training Administrator at Bethany Christian Services HQHS/PRS Training Administrator at Bethany Christian Services HQ
Isaac BelmanIsaac Belman
Mentor at Bethany Christian ServicesMentor at Bethany Christian Services
Peter BergrenPeter Bergren
Youth Specialist at Bethany Christian ServicesYouth Specialist at Bethany Christian Services
Sarah GentrySarah Gentry
CWS Supervisor at Bethany Christian ServicesCWS Supervisor at Bethany Christian Services
Angela MooneyAngela Mooney
Customer Service Cashier at Ingles-MarketsCustomer Service Cashier at Ingles-Markets