Gloria Guaman
Upper Darby,PA
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic and problem-solving abilities at Estia Tarverna to enhance team efficiency and customer satisfaction. My experience at Mercato Restaurant and Bar highlights my commitment to safety and exceptional service, achieving notable improvements in operational standards and guest relations.
Overview
2
2
years of professional experience
Work History
Exit 13 Restaurant
Cashier/BarBack
06.2024 - 12.2024
- Assisted with training new employees, sharing best practices, and fostering a supportive learning environment.
- Provided exceptional service to customers by resolving issues quickly and professionally.
- Achieved high levels of customer satisfaction through prompt issue resolution and attentive service
- High performance with job skills as a cashier and BarBack
Estia Tarverna
Busser/Food Runner
09.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Mercato Restaurant and Bar
Food Runner/Expo
10.2023 - 03.2024
- Maintained compliance with state regulations through diligent monitoring of town policies, procedures, and ordinances.
- Developed and managed annual budgets, maintaining fiscal responsibility and ensuring efficient allocation of resources.
- Implemented effective emergency preparedness plans to ensure public safety during natural disasters or crises.
- Negotiated contracts with vendors for cost-effective goods and services that benefit the town''s oper
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
Education
Diploma -
Upper Darby High School
Drexel Hill, PA06.2024
Skills
- Strong work ethic
- Patience and empathy
- Team player attitude
- Reliability and punctuality
- Teamwork and collaboration
- Problem-solving abilities
- Safety Awareness
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Exit 13 Restaurant
Cashier/BarBack
06.2024 - 12.2024
Mercato Restaurant and Bar
Food Runner/Expo
10.2023 - 03.2024
Estia Tarverna
Busser/Food Runner
09.2022 - 06.2024
Diploma -
Upper Darby High School
Similar Profiles
MOHAMMED AFANAMOHAMMED AFANA
Trädgården Port Du Soleil at BarbackTrädgården Port Du Soleil at Barback
Estella DotsonEstella Dotson
Condado at BarbackCondado at Barback
Brooklyn SmithBrooklyn Smith
Server/Barback at Server/BarbackServer/Barback at Server/Barback