Experienced professional proficient in Microsoft Office and skilled in improving customer satisfaction and operational efficiency through effective cross-cultural communication. Successfully managed projects and budgets, demonstrating a keen ability for policy analysis and building strong client relationships. Adept in regulatory compliance and bilingual support (French and English), ready to drive success in dynamic environments.
- Coordinated logistics for freight transport, ensuring efficient use of storage space, and timely outbound shipments.
- Implemented process improvements based on detailed workflow analysis, enhancing operational efficiency.
- Leveraged bilingual skills to provide administrative support and resolve client complaints, improving the customer experience.
- Directed customer service strategies, resolving inquiries and complaints with a focus on policy compliance and satisfaction.
- Emphasized coursework in public policy analysis and project management.
- Completed a capstone project on community engagement strategies.