Summary
Overview
Work History
Education
Skills
Languages
Additional Qualifications
Timeline
Generic

GLORIA GULENGA

Hamilton,OH

Summary

Experienced professional proficient in Microsoft Office and skilled in improving customer satisfaction and operational efficiency through effective cross-cultural communication. Successfully managed projects and budgets, demonstrating a keen ability for policy analysis and building strong client relationships. Adept in regulatory compliance and bilingual support (French and English), ready to drive success in dynamic environments.

Overview

10
10
years of professional experience

Work History

Warehouse Administrator

Koch Foods
Fairfield, OHIO
11.2024 - Current

- Coordinated logistics for freight transport, ensuring efficient use of storage space, and timely outbound shipments.
- Implemented process improvements based on detailed workflow analysis, enhancing operational efficiency.
- Leveraged bilingual skills to provide administrative support and resolve client complaints, improving the customer experience.
- Directed customer service strategies, resolving inquiries and complaints with a focus on policy compliance and satisfaction.

Budget Management Analyst Intern

City of Cincinnati
Cincinnati, USA
01.2024 - 01.2024
  • Recommended improvements to business systems and processes, enhancing operational efficiency
  • Engaged with citizens to promote organizational goals and support mission success
  • Conducted detailed reviews of workflows, and identified areas for improvement.
  • Assisted with project management, including timelines and budget development

Administrative Assistant (Volunteer)

Brighton Center
Newport, USA
04.2023 - 08.2023
  • Provided administrative support to clients from diverse cultural backgrounds, utilizing bilingual communication skills.
  • Assisted with document preparation, complaint resolution, and accurate record keeping.
  • Navigated multiple systems to process payments and manage client accounts.
  • Maintained up-to-date records, and facilitated cross-department collaboration to ensure seamless customer experiences.

Management and Customer Relations

AAA
Coppell, USA
02.2022 - 03.2023
  • Oversaw customer accounts, ensuring compliance with policies and procedures.
  • Resolved complex customer inquiries and complaints, utilizing strong interpersonal skills.
  • Analyzed feedback to identify trends and implement service improvements.

Bilingual Customer Service Representative

RDI
Milford, USA
03.2015 - 10.2020
  • Delivered bilingual (French and English) support to customers, addressing inquiries, and resolving issues promptly.
  • Developed strong relationships with international clients by providing culturally sensitive service.
  • Documented customer interactions and analyzed trends to drive process improvements.
  • Collaborated with internal teams to enhance service delivery and maintain high satisfaction rates.

Education

Bachelor of Arts - Public Administration

Miami University
Oxford, OH

Associate of Applied Science - Education

Cincinnati State Technical and Community College
Cincinnati, OH

Skills

  • Operational Efficiency
  • Cross-Cultural Communication and Support
  • Bilingual support
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Freight scheduling
  • Administrative Support
  • Process Optimization
  • Customer service and relationship building
  • Customer Satisfaction Improvement, Project management, and budget oversight

Languages

  • French, Native/Bilingual
  • English, Proficient

Additional Qualifications

- Emphasized coursework in public policy analysis and project management.
- Completed a capstone project on community engagement strategies.

Timeline

Warehouse Administrator

Koch Foods
11.2024 - Current

Budget Management Analyst Intern

City of Cincinnati
01.2024 - 01.2024

Administrative Assistant (Volunteer)

Brighton Center
04.2023 - 08.2023

Management and Customer Relations

AAA
02.2022 - 03.2023

Bilingual Customer Service Representative

RDI
03.2015 - 10.2020

Bachelor of Arts - Public Administration

Miami University

Associate of Applied Science - Education

Cincinnati State Technical and Community College
GLORIA GULENGA