GLORIA GULENGA

- Coordinated logistics for freight transport, ensuring efficient use of storage space, and timely outbound shipments.
- Implemented process improvements based on detailed workflow analysis, enhancing operational efficiency.
- Leveraged bilingual skills to provide administrative support and resolve client complaints, improving the customer experience.
- Directed customer service strategies, resolving inquiries and complaints with a focus on policy compliance and satisfaction.

• Recommended improvements to business systems and processes, enhancing operational efficiency
• Engaged with citizens to promote organizational goals and support mission success
• Conducted detailed reviews of workflows, and identified areas for improvement.
• Assisted with project management, including timelines and budget development

• Provided administrative support to clients from diverse cultural backgrounds, utilizing bilingual communication skills.
• Assisted with document preparation, complaint resolution, and accurate record keeping.
• Navigated multiple systems to process payments and manage client accounts.
• Maintained up-to-date records, and facilitated cross-department collaboration to ensure seamless customer experiences.

• Oversaw customer accounts, ensuring compliance with policies and procedures.
• Resolved complex customer inquiries and complaints, utilizing strong interpersonal skills.
• Analyzed feedback to identify trends and implement service improvements.

• Delivered bilingual (French and English) support to customers, addressing inquiries, and resolving issues promptly.
• Developed strong relationships with international clients by providing culturally sensitive service.
• Documented customer interactions and analyzed trends to drive process improvements.
• Collaborated with internal teams to enhance service delivery and maintain high satisfaction rates.