Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Read books
Languages
References
Timeline
Generic
GLORIA GUTIERREZ

GLORIA GUTIERREZ

Hillside,NJ

Summary

Personable and dedicated customer service representative with extensive experience. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

Luggage Fit
Kearny, NJ
02.2019 - 10.2023
  • Managed customer service inquiries obtaining results with 260+ Excellent 5-star recommendations on Google Reviews.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand using software's like Square and Shopify.
  • Trained and motivated a team, being a strong and effective communicator who knows how to build and foster strong relationships with clients that produce positive results.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • I created content on different social platforms to promote the brand and educate clients in this industry, which resulted in a significant sales boost.

Front Desk/ Customer Service

UNIVERSITY HOSPITALITY LLC/HOLIDAY INN EXPRESS UCF
Orlando, FL
04.2017 - 12.2017
  • Attended to all guest needs while checking in, out and during their stay while building friendly and genuine communication about their experience in a Hotel with more 90+ rooms.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Assisted guests with special requests such as booking transportation or providing directions around town.
  • Maintained a neat appearance throughout the shift adhering to company dress code standards.
  • Verified guest identification documents prior to check-in ensuring compliance with legal requirements.

Delivery Driver

Amazon / JARS TD
Orlando, FL
04.2017 - 01.2018
  • Kept track of delivered and undelivered packages
  • Properly cared for the packages and that days' route
  • Made courteous and timely delivery more than 200+ packages daily.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Assisted warehouse personnel in packing orders when necessary.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Notified customers of delays to decrease calls to support.

Assistant Manager/Customer Service

LIQUIDATION CENTER INC
Brooklyn, NY
06.2012 - 04.2016
  • Provided customer service and assistance to customers in purchases, questions and concerns.
  • Operated cash registers, computers and payment processing with sales output of over $100,000 per year.
  • Assisted with receiving, ordering and stocking of 10+ pallets of products.
  • Delivered continuous training to associates to maximize performance and customer relations skills.

Janitorial Services

PBM COMPANY LLC
New York, NY
06.2010 - 11.2011
  • I cleaned and organized about 3 to 4 luxury offices per day following appropriate procedures for the use of chemicals.
  • Cleaned designated areas in a specified time of period to ensure client satisfaction.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Resolved customer complaints in a timely manner by following established policies and procedures.
  • Ensured all chemicals used were properly labeled according to safety regulations set forth by OSHA.

Home Health Aid

PARTNERS IN CARE INC
New York, NY
02.2009 - 07.2009
  • Accompanied client to doctor's office and other trips outside the home always prioritizing customer safety.
  • Administered prescribed oral medications prescribed by a physicians in the time directed.
  • Recognized emergency situations and implemented appropriate procedures.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented care provided and submitted notes to supervisor.

Education

High School Diploma -

CUEI-UTESA MAO
MAO, DOMINICAN REPUBLIC
06-2005

Some College (No Degree) - Associate Degree in Medical Assisting

ASA INSTITUTE - THE COLLEGE OF EXCELLENCE
New York, NY

Skills

  • Customer Rapport
  • Bilingual English/Spanish
  • Aseptic Techniques
  • Leadership Skills: Effective Communications
  • Policy Administration
  • Microsoft Office Expertise
  • Customer Relations
  • Customer Relationship Management (CRM)
  • Negotiation
  • Orientation and Training

Certification

  • HIPPA TRAINING CERTIFICATE - 2011
  • HOME HEALTH AIDE/PERSONAL CARE AIDE - 2008
  • The Growth Challenge, 2 Years Personal Grow Program / Advance Leadership Consulting. - 2021 & 2022

Languages

Bilingual English/Spanish

Hobbies and Interests

  • Read
  • Cook
  • Walk

Read books

  • The 15 Invaluable Laws of Growth, by John Maxwell
  • The Total Money Makeover, by Dave Ramsey
  • Everyday is Friday, by Joel Osteen
  • The Ten Secrets of Abundant Health, by Adam J. Jackson
  • Win The Day, by Mark Batterson
  • The Four Agreements, by Don Miguel Ruiz
  • You are a Badass, by Jen Sincero
  • The Secret, by Rhonda Byrne
  • Secrets of the Millionaire Mind, by T. Harv Eker

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Manager

Luggage Fit
02.2019 - 10.2023

Front Desk/ Customer Service

UNIVERSITY HOSPITALITY LLC/HOLIDAY INN EXPRESS UCF
04.2017 - 12.2017

Delivery Driver

Amazon / JARS TD
04.2017 - 01.2018

Assistant Manager/Customer Service

LIQUIDATION CENTER INC
06.2012 - 04.2016

Janitorial Services

PBM COMPANY LLC
06.2010 - 11.2011

Home Health Aid

PARTNERS IN CARE INC
02.2009 - 07.2009

High School Diploma -

CUEI-UTESA MAO

Some College (No Degree) - Associate Degree in Medical Assisting

ASA INSTITUTE - THE COLLEGE OF EXCELLENCE

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GLORIA GUTIERREZ