Gloria Harmon
Computer Sales And Repair
Augusta,GA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Computer Sales Associate
ICTC Technology
Augusta, GA
07.2017 - 10.2021
- Stayed in frequent communication with district management via phone, Zoom and email to remain current on changing computer sales strategies.
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Assisted with computer repair and upgrade orders for customers.
- Listened to customers to identify needs and build personalized computing solutions.
- Created descriptions for online computer sales with detailed technical specifications.
- Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day1
Computer Repair Technician
ICTC Technology
Augusta, GA
04.2006 - 07.2017
- Disassembled computers to perform diagnostics and check for repair needs.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Refurbished used computers and technological equipment, saving companies money.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Maintained accurate records of communications, remedial actions and installation activities.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Maintained company computers by troubleshooting and performing needed repairs
Education
Some College (No Degree) - Customer Service
Middle GA Technical College
Cochran, GA 01.2004 - 11.2004
Certification - Rea Estate
Barney Fletcher School of Real Estate
Atlanta, GA 01.1986 - 06.1986
Some College (No Degree) - Education
University of West Georgia
Carrollton, GA 08.1974 - 01.1978
Skills
Self-Motivated
Customer Service
Decision Making
MS Office
Interpersonal Communication
Microsoft applications proficiency
Software Proficiency
Problem-Solving
Desktop and laptop installations
Technical Support
Virus and malware prevention
Timeline
Computer Sales Associate
ICTC Technology
07.2017 - 10.2021
Computer Repair Technician
ICTC Technology
04.2006 - 07.2017
Some College (No Degree) - Customer Service
Middle GA Technical College
01.2004 - 11.2004
Certification - Rea Estate
Barney Fletcher School of Real Estate
01.1986 - 06.1986
Some College (No Degree) - Education
University of West Georgia
08.1974 - 01.1978