Gloria Harrell
Baton Rouge,LA
Summary
Dynamic Supply Coordinator with proven success at Our Lady Of The Lake Hospital, adept in supplier negotiation and materials planning. Enhanced supply chain efficiency, achieving significant cost reductions while fostering collaboration across teams. Recognized for exceptional communication skills and commitment to compliance, driving productivity and training initiatives within the department.
Overview
21
21
years of professional experience
Work History
Supply Coordinator 2
Our Lady Of The Lake Hospital
Baton Rouge, LA
05.2011 - Current
- Reduced supply chain costs with effective negotiation strategies and vendor management.
- Ensured compliance with company policies and industry regulations during all aspects of supply coordination.
- Collaborated with cross-functional teams to improve supply chain efficiency and achieve cost savings.
- Maintained accurate records of purchase orders, invoices, and shipments, enabling precise monitoring of expenses related to supplies.
- Implemented demand planning methods to optimize stock levels and minimize stockouts.
- Facilitated communication between departments regarding inventory needs and availability, promoting seamless collaboration.
- Enhanced warehouse organization, resulting in increased productivity and improved space utilization.
- Provided training to junior team members on best practices related to supply coordination, fostering a culture of learning and growth within the department.
Manager
Easy Money EMG
Baton Rouge, LA
02.2006 - 05.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Desk Clerk
Days Inn Hotel
Denham Springs, LA
02.2004 - 05.2006
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques and hotel operations.
Education
Diploma -
Baker High School
Baker, LASkills
Warehouse operation
- Materials planning
Timeline
Supply Coordinator 2
Our Lady Of The Lake Hospital
05.2011 - Current
Manager
Easy Money EMG
02.2006 - 05.2011
Front Desk Clerk
Days Inn Hotel
02.2004 - 05.2006
Diploma -
Baker High School