Overview
Work History
Education
Skills
Timeline
Generic

Gloria Hawkins

Lubbock,TX

Overview

8
8
years of professional experience

Work History

Tax Accountant

TRUNO Retail Technology Solutions
01.2019 - Current
  • Performed tasks under limited supervision related to sales tax compliance and business registration such as completing qualifications, annual reporting, business license and sales tax permit renewals on ongoing basis.
  • Reconciled sales tax between ECI E-Automate and Avalara.
  • Served as subject matter expert by advising internal staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
  • Managed quality programs to reduce overdue compliance activities.
  • Communicated and resolved technical and controversial tax matters with professional judgment.
  • Proactively researched and resolved technical tax issues to maximize customer satisfaction.
  • Reduced financial discrepancies, effectively reconciled bank accounts, and carried out other responsibilities as part of Month End processes.
  • Review various contractual agreements typically regarding incoming funds such as residual payments from vendors.
  • Responsible for initiating and approving outgoing wires and ACH payments as part of two-authentication process.
  • Assisted the Chief Financial Officer in hiring colleagues to fill positions in the Accounting.
  • Trained and mentored Accounting department new hires for various roles.
  • Organize and coordinate team meetings.
  • Supported colleagues by updating daily bank accounts and entering bank deposits when needed.
  • Supported the Chief Financial Officer by assisting with special projects.

Revenue Assurance Specialist

TRUNO Retail Technology Solutions
01.2017 - 12.2018
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up, and customer relations.
  • Reached out to customers after completed installations to evaluate satisfaction and determine additional service requirements.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reviewed sales quotes and all contractual documents signed by the customer.
  • Processed sales invoices with consistent on-time delivery.
  • Reduced risk of non-payment and mitigated negative customer experiences by building professional relationships with clients.
  • Assisted the Chief Financial Officer in hiring colleagues to fill positions in the Accounting department.
  • Trained Accounting team new hires for various roles.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Organize and coordinate team meetings.
  • Processed and deposited incoming check deposits, posting payments to customer accounts and taking funds to the bank.

Accounts Payable & Receivable Representative

TRUNO Retail Technology Solutions
06.2015 - 01.2017
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Processed check requests and large wire transfers.
  • Researched and resolved invoice and payment issues, both payable and receivable.
  • Identified opportunities and risks in accounts payable process to improve standard operating procedures.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Contacted clients with past due accounts to formulate payment plans.
  • Assisted the Chief Financial Officer in hiring colleagues to fill positions in the Accounting department.
  • Trained Accounting team new hires for various roles.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Education

Bachelor of Applied Technology - Operations Management

South Texas College
McAllen, TX
05.2028

Skills

  • Adaptability
  • Problem Solving
  • Active Listening
  • Willingness to Learn
  • Critical Thinking and Analysis
  • Creativity
  • Effective and Professional Communication
  • Research
  • Compliance Monitoring
  • Discrepancy Reconciliation
  • Processing Checks and Invoices
  • Microsoft Office

Timeline

Tax Accountant

TRUNO Retail Technology Solutions
01.2019 - Current

Revenue Assurance Specialist

TRUNO Retail Technology Solutions
01.2017 - 12.2018

Accounts Payable & Receivable Representative

TRUNO Retail Technology Solutions
06.2015 - 01.2017

Bachelor of Applied Technology - Operations Management

South Texas College

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Gloria Hawkins