Gloria Hayes
Virginia Beach,VA
Summary
Dynamic Assistant Food Service Manager with a proven track record at Versability Resources, excelling in operations management and staff leadership. Enhanced guest satisfaction through effective training and customer service strategies, while maintaining strict sanitation standards. Skilled in inventory management, ensuring optimal supply levels and reducing waste, fostering a reliable and responsible work environment.
Overview
16
16
years of professional experience
Work History
Food Service Manager
Versability Resources
02.2021 - Current
- Assisted in managing daily food service operations to ensure compliance with health and safety regulations.
- Supported inventory management by tracking stock levels and ordering supplies as needed.
- Collaborated with kitchen staff to optimize workflow and maintain high-quality food preparation standards.
- Implemented customer service strategies to enhance guest satisfaction during dining experiences.
- Monitored equipment maintenance schedules to ensure proper functionality and minimize downtime.
- Engaged with customers to gather feedback, addressing concerns promptly to improve overall service quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than 14 team members.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Boosted restaurant reputation with meticulous attention to health and safety standards, ensuring top ratings during inspections.
- Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Custodian
Green Run High School
11.2020 - Current
- Maintained cleanliness and sanitation standards across all areas, ensuring safe environments for staff and visitors.
- Operated floor cleaning equipment, enhancing efficiency in daily maintenance tasks.
- Assisted in inventory management of cleaning supplies, optimizing resource allocation.
- Collaborated with team members to develop effective cleaning schedules, improving workflow consistency.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
Food Service Leader
Eggleston Services
06.2016 - 02.2021
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices for food preparation and customer service.
- Implemented inventory management procedures, reducing waste and optimizing supply usage.
- Developed training materials to enhance team knowledge of menu items and service standards.
- Evaluated employee performance, providing constructive feedback to promote professional growth.
- Streamlined communication between kitchen and front-of-house staff to improve service efficiency.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Conducted regular staff meetings to review performance metrics, address any concerns, and foster open communication within the team.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Custodian
Red Mill Elementary School
09.2015 - 11.2020
- Maintained cleanliness and sanitation of classrooms, restrooms, and common areas.
- Operated cleaning equipment such as floor scrubbers and vacuums efficiently.
- Implemented safety protocols for hazardous materials handling in compliance with regulations.
- Assisted in scheduling routine maintenance and repairs to ensure facility readiness.
- Monitored inventory levels of cleaning supplies, placing orders as needed for timely replenishment.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Maintained positive relationships with coworkers by providing support in their tasks and sharing knowledge about best practices in custodial work.
Food Service Shift Leader
Chesapeake Service Systems
10.2009 - 06.2016
- Oversaw daily operations, ensuring team adherence to safety protocols and quality standards.
- Trained and mentored new staff on effective workflow processes and customer service practices.
- Streamlined inventory management, optimizing stock levels and reducing waste through efficient ordering systems.
- Collaborated with management to develop strategies for enhancing employee performance and engagement.
- Coordinated shift schedules, balancing staffing needs with workload demands to maintain seamless operations.
Education
High School Diploma -
Houston High School
Houston, MSSkills
- Customer service
- Staff supervision
- Staff leadership
- Portion control
- Equipment management
- Ordering supplies
- Sanitation standards
- Operations management
- Facility maintenance
- Food safety management
- Inventory management
- Reliable and responsible
- Sanitation
- Safe food handling
- Employee supervision
- Training and onboarding
- Relationship building
- Team leadership
- Reviewing timesheets
- Payroll processing
Timeline
Food Service Manager
Versability Resources
02.2021 - Current
Custodian
Green Run High School
11.2020 - Current
Food Service Leader
Eggleston Services
06.2016 - 02.2021
Custodian
Red Mill Elementary School
09.2015 - 11.2020
Food Service Shift Leader
Chesapeake Service Systems
10.2009 - 06.2016
High School Diploma -
Houston High School
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