Gloria Hernandez
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. More than 9 years in the hospitality industry as well as in knowledge of hotel desk & administrative skills. Over 8 years in the Corporate Travel Operations & logistics. Consistently delivers first-rate service and fosters positive relationships with guests/customers. Support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, service levels and loyalty.
Overview
15
15
years of professional experience
Work History
Corporate Travel Services
Travelliance/TA Connections
01.2016 - Current
- Booking & Assisting customers staff when needing travel(hotels and transport) and organize meetings
- Provide helpful information, answering questions, and responding to requests
- Support Clients/ Customers in a day operation
- Ensure customers are satisfied with services and features
- Helping customers with any questions, comments or concerns
- Tour hotels around the area to recommend to customers.
Sales Coordinator
Holiday Inn DFW Airport South
01.2014 - 01.2016
- Booked and confirmed reservations
- Made room blocks for groups
- Made copies, sent faxes, and handled all outgoing correspondence
- Supported managers and handled extra projects as needed
- Billing adjustments
- Taking calls and messages
- Trained new front desk staff
- Helped the front desk when needed
- Meet & Greet Customers
- Made contracts and Banquet event orders
- Emailed customers daily and stay in contact with them
- Organized sales calendar
- Build invoices
- Processed catering payments in Aloha.
Front Desk Agent
Holiday Inn DFW Airport South
01.2009 - 01.2014
- Process guest arrivals and departures including all necessary payments
- Managed receptionist area, including greeting visitors and responding
- Arrange for shuttle services and assist with other guest transport needs
- Confirmed reservation in system and reviewed all noted information
- Issued keycards and escort instructions
- Billing Adjustments
- Answering phones up to 20 phone calls every 20 minutes
- Helped out in the restaurant or with banquets if needed
- Check ins/Check outs
- Made and confirmed reservations
- Stocked snack shop
- Helped management with errands.
Education
High School Diploma -
Riverbend Private School
Irving, TX08.2005
Skills
- Proficient in the use of Opera, Hotel Planner, Delphi, Aloha, Microsoft office tools(ie: basic excel, PowerPoint, word)
- Proficient in computer use(navigating various websites, and use of email and basic software systems)
- Guest Service
- Relationship building
- Fast Learner
- Ability to remain calm in a fast paced environment & work under pressure
- Ability to make decisions independently and work in a multicultural group
- Availability to jump in to assist operations in extraordinary circumstances
- Strong communication skills
- Team Player
- Conflict resolution
- Team collaboration
- Multitasking abilities
References
- Flor Escobedo, (214)603-5040
- Adrian Acosta, (817)770-3305
- Shawn Rydell, (682)429-6045
- Amber Mccall, (443)-534-1872
Languages
English
Spanish
Timeline
Corporate Travel Services
Travelliance/TA Connections
01.2016 - Current
Sales Coordinator
Holiday Inn DFW Airport South
01.2014 - 01.2016
Front Desk Agent
Holiday Inn DFW Airport South
01.2009 - 01.2014
High School Diploma -
Riverbend Private School
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