Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Abraham Martinez

Short Pump,VA

Summary

Knowledgeable Quality Supervisor directing product profiling, replenishment, and inventory control. Recognized for reducing labor costs. Accomplished at managing department employees and developing productive quality assurance programs. Driven professional eagerly pursuing a professional opportunity to utilize expertise and strong knowledge of process improvement. Demonstrated ability to lead teams towards achieving consistent product quality and operational efficiency.

Overview

16
16
years of professional experience

Work History

Quality Auditor

PECO
Chester, VA
05.2024 - Current
  • Recommended changes in products or processes to improve quality levels.
  • Investigated customer complaints and initiated corrective actions.
  • Conducted internal audits to ensure compliance with quality standards.
  • Identified process gaps by comparing actual results against expected outcomes.
  • Developed and maintained audit plans, checklists and procedures.
  • Monitored product performance and identified areas for improvement.
  • Tracked quality metrics such as defect rate, rework rate, waste rate.
  • Worked effectively in team environments to make the workplace more productive.
  • Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.

Buyer

MG Supply Group
Richmond, VA
01.2020 - 04.2024
  • Monitored inventory levels to ensure availability of products for customers.
  • Evaluated vendor proposals based on price competitiveness, quality standards, service level agreements and reliability.
  • Coordinated activities between departments such as sales, engineering, finance and logistics.
  • Developed relationships with vendors to secure better prices and payment terms.
  • Participated in industry trade shows and conferences to stay abreast of current trends in product development.
  • Prepared bid documents for tender process management according to company's policies and procedures.
  • Researched potential new suppliers in order to find the best value for goods and services.
  • Utilized ERP systems for purchase order processing, tracking, and inventory management.

Executive Driver

Self-employeed
Chicago, IL
02.2016 - 01.2020
  • Coordinated ground transportation services for arriving passengers.
  • Coordinated transportation resources for individuals unable to access healthcare due to lack of transportation or financial constraints.
  • Organized travel itineraries including flight information, hotel bookings, and car rental reservations.
  • Responded promptly to requests from executives for transportation needs.
  • Provided excellent customer service during every journey.
  • Inspected vehicle before each trip for safety purposes.
  • Completed accurate records related to mileage, fuel consumption, repairs.
  • Planned efficient routes for daily trips according to traffic conditions.
  • Communicated professionally with dispatchers, supervisors, and executive passengers via telephone or radio system.

Auditor

Comptroller General's Office
Caracas, Capital District
03.2012 - 12.2015
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Supervisor

ABA CANTV
Caracas, Capital District
06.2009 - 02.2012
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.

Education

BBA - International Trade

Alejandro De Humboldt University
Caracas, Venezuela
06-2015

Skills

  • Quality assurance
  • Inventory management
  • Process improvement
  • Team building
  • Employee training
  • Effective communication
  • Customer service
  • Supply chain analytics
  • Materials management
  • Warehouse management
  • Product lifecycle management
  • Operations management
  • Reviewing performance
  • ERP systems expertise

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Quality Auditor

PECO
05.2024 - Current

Buyer

MG Supply Group
01.2020 - 04.2024

Executive Driver

Self-employeed
02.2016 - 01.2020

Auditor

Comptroller General's Office
03.2012 - 12.2015

Customer Service Supervisor

ABA CANTV
06.2009 - 02.2012

BBA - International Trade

Alejandro De Humboldt University

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