Gloria Herrera
Crystal Lake,IL
Summary
Dynamic and results-driven customer care representative with experience at Ahold Delhaize USA. Bilingual in English and Spanish, adept at complaint handling and decision-making. Proven track record in managing high call volumes while enhancing customer satisfaction through effective communication and teamwork. Skilled in CRM & CC360 software to optimize service delivery.
Overview
5
5
years of professional experience
Work History
Admin I Ecomm Customer Care Representative
Ahold Delhaize USA
Chicago, IL
10.2021 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Utilized CRM software to track interactions and document customer feedback effectively.
- Collaborated with team members to enhance service delivery and improve response times.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Trained to take escalation calls on Helpline
Admin I Ecomm Customer Care Representative
Retail Business Services
Lake Zurich, IL
05.2020 - 10.2021
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Trained to respond customer's via email & chat.
Education
High School Diploma -
Rolling Meadows High School
Rolling Meadows05-2015
Skills
- Speak English & Spanish
- Complaint handling
- Call center experience
- Multitasking
- Team Player
- Email communication
- Decision-making
Languages
Spanish
Timeline
Admin I Ecomm Customer Care Representative
Ahold Delhaize USA
10.2021 - Current
Admin I Ecomm Customer Care Representative
Retail Business Services
05.2020 - 10.2021
High School Diploma -
Rolling Meadows High School