Gloria Higby
Pulaski,NY
Summary
Customer service professional with extensive experience in insurance quoting and claims processing at Agency Specialists Insurance. Demonstrated success in enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office, facilitating efficient document management and payment processing. Dedicated to delivering exceptional service in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Agency Specialists Insurance
Mexico, NY
04.2025 - 05.2025
Answered the phone.
Quoted insurance policies.
Customer payments.
Customer claims.
Helped customers with problems on policies.
Docu - sign
Microsoft Office and Word
Photos for customer vehicle inspections.
Used the partner system on the computer.
Banking
Office Manager - Customer Service
Oswego County Weeklies
Mexico, NY
04.2000 - 03.2017
Waited on customers, answered the phone.
Took both classified, display, and legal ads for customers.
Responsible for typing affidavits, billing, and mailing to customers.
End-of-the-month billing for legals and classified ads.
Maintaining subscriptions for customers, including billing, payments, and mailing of invoices.
Ordered all office supplies.
Daily mail pickup and banking.
Weekly, measuring up newspapers and getting them ready for mailing at the post office.
QuickBooks billing.
Microsoft Office and Word.
Education
High School Diploma -
Pulaski Jr Sr High School
Pulaski NY 13142Skills
- Customer service and support
- Insurance quoting and claims processing
- Payment processing and document management
- Microsoft Office proficiency
Timeline
Customer Service Representative
Agency Specialists Insurance
04.2025 - 05.2025
Office Manager - Customer Service
Oswego County Weeklies
04.2000 - 03.2017
High School Diploma -
Pulaski Jr Sr High School
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