- Acting and Theater
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions
Gloria Higgins
Monroe,GA
Summary
Certified Clinical Medical Assistant with extensive experience in patient care, clinical documentation, and diagnostic testing. Proficient in electronic health records management and committed to maintaining patient confidentiality. Known for enhancing patient outcomes through education and compassionate communication while efficiently supporting physicians and healthcare teams.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Piedmont Physicians Group
11.2020 - Current
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Clinical Medical Assistant
Medlink of Georgia
04.2018 - 10.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Clinical Medical Assistant
Loganville Family Medicine
02.2016 - 04.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Packaged and shipped specimens to central lab daily.
- Contributed to a positive patient experience by providing clear instructions and addressing concerns before, during, and after procedures.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Education
Clinical Medical Assistant Certification - Healthcare
New Horizons Medical Institute
Winder, Ga05-2016
High School Diploma -
Winder-Barrow High School
Winder, GA05-2011
Skills
- HIPAA Compliance
- Clinical Documentation
- Physician support
- Medical Terminology
- Anatomy and Physiology Knowledge
- Direct care
- Patient Care Coordination
- Medical terminology proficiency
- Clinical applications
- Medical Records Management
- Patient Management
- Patient Flow Management
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Interests
Timeline
Certified Clinical Medical Assistant
Piedmont Physicians Group
11.2020 - Current
Certified Clinical Medical Assistant
Medlink of Georgia
04.2018 - 10.2019
Certified Clinical Medical Assistant
Loganville Family Medicine
02.2016 - 04.2017
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Clinical Medical Assistant Certification - Healthcare
New Horizons Medical Institute
High School Diploma -
Winder-Barrow High School
Similar Profiles
Rachael BagleyRachael Bagley
Family Nurse Practitioner at Piedmont Physicians GroupFamily Nurse Practitioner at Piedmont Physicians Group
Maressa RichardsonMaressa Richardson
Front Office Assistant at Piedmont Physicians GroupFront Office Assistant at Piedmont Physicians Group
Chelce BullardChelce Bullard
Phlebotomist at Piedmont Physicians GroupPhlebotomist at Piedmont Physicians Group