Gloria Huff
Shreveport
Summary
Highly organized and detail-oriented Customer Service Professional with a 30-year track record in high-volume data transposition and scheduling. Combines exceptional telephone communication skills with a fast, accurate approach to documentation and office productivity. Proven ability to multitask seamlessly while maintaining top-tier customer satisfaction ratings.
Overview
39
39
years of professional experience
Work History
Customer Service
Southern Glazer's Wine and Spirits, Shreveport La.
SHREVEPORT, LA
07.1998 - 07.2026
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recommended alternative items to enhance customer satisfaction during product shortages.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Participated in physical inventory counts every 6 months.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Asked open-ended questions to assess customer needs.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Learned, referenced and applied product knowledge information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Processed daily invoices and billed renewed invoices to clients.
- Provided an elevated customer experience to generate a loyal clientèle.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Contacted customers post-purchase to suggest new merchandise, share promotions, and inform about upcoming events, strengthening customer relationships.
- Answered calls daily by addressing customer inquiries, solving problems and providing new product information.
- Established strong connections with customers, fostering loyalty and repeat business.
- Increased repeat business by delivering exceptional customer service experiences consistently.
Life Insurance Secretary
New York Life Insurance Co
SHREVEPORT, LA
04.1997 - 07.1998
- Greeted customers and visitors in-person and via telephone, creating welcoming environment.
- Answered telephone inquiries from clients, vendors, and public, providing accurate information and support.
- Managed incoming and outgoing calls, recording accurate messages for efficient communication.
Assistant Manager
Patterson Insurance
Bossier City, LA
03.1987 - 09.1996
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Delegated tasks to team members, aligning responsibilities with individual skills to enhance team performance.
- Resolved customer relations issues with a focus on maintaining satisfaction and adherence to company policies.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Cultivated a positive work environment by consistently treating employees and customers with respect and consideration, contributing to overall morale.
- Worked with the management team to implement the proper division of responsibilities.
Education
High School Diploma -
Southwood High School
Shreveport, LA01-1982
Skills
- Customer-oriented
- Strong client relations
- Call center operations
- Creative problem solver
- Inventory management
- Cash handling
- Microsoft Office
- SAP navigation
- Active listening skills
- Motivated team player
- Employee relations
- Communication excellence
- People-oriented
- Excellent work ethic
Timeline
Customer Service
Southern Glazer's Wine and Spirits, Shreveport La.
07.1998 - 07.2026
Life Insurance Secretary
New York Life Insurance Co
04.1997 - 07.1998
Assistant Manager
Patterson Insurance
03.1987 - 09.1996
High School Diploma -
Southwood High School