GLORIA INGRAM
Remote Data Entry
JACKSON,TN
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
INDIVIDUAL APPLICANT PROGRAM SPECILIST AND CREWLEA
Federal Emergency Management Agency, FEMA
08.2017 - Current
- Analyzed and interpreted data to obtain and provide accurate and relevant information.
- Entered and retrieved information from National Emergency Management Information System software program.
- Communicated with disaster survivors to discuss case status and provide clarification with assistance process, disaster assistance programs and current case status.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Created educational materials to convey important information to service recipients.
EMERGENCY ROOM REGISTER
Milan General Hospital
01.2023 - 02.2023
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Supported office operations by expertly handling administrative needs.
- Registered patients, entered into the Emergency Room
- recognized for excellent communication skills when interacting with physicians, other healthcare professionals and patients' family
Front Desk Receptionist
H & R Block Tax Services
11.1999 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
PROVIDERS ELIGIBILITY REPRESENTATIVE
Tennessee Community Service Agency
02.2017 - 08.2017
- Provided insurance updates to medical Facilities
- Facilitated information and resource exchanges with external agencies to progress client applications.
- responded promptly to phone calls and emails from clients seeking assistance or answered questions
- Resolved discrepancies with client applications to verify eligibility.
SUSPENDED BILLING REPRESENTATIVE
APRIA HEALTHCARE
10.2010 - 02.2016
- Triaged and faxed documents to the correct que to be filed into patients charts
- Entered Certificated of Medical Necessity (CMN)
- Provided excellent customer service, developing and maintaining client relationships.
- Called Physicians offices and patients to update patient' information
- Trained new employees
SHIPPING AND RETURNS ASSOCIATE
PERSEUS DISTRIBUTION CENTER
10.2003 - 04.2010
- Unloaded, inspected and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Increased productivity through streamlined processes and system efficiency.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details, inventory tracking system.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Operated electric pallet jack, forklift and manlift.
- Provided training and support to new associates to help provide high-quality customer service.
SECRETARY
Lane College
03.1996 - 08.1999
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
ASSISTANT LOAN OFFICER MANAGER
CITY FINANCE
08.1994 - 03.1996
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Education
No Degree - WORD PROCESSING
CAREERCOM JUNIOR BUSINESS COLLEGE
Hopkinsville, KYNo Degree - Medical Secretarial
West Tennessee Business College
JACKSON, TN06.1994
Skills
- Document Organization
- Application Support
- Billing Inquiries
- Employee Evaluation
- Client Needs Assessment
- Disaster Relief
- Program Eligibility
- Support Services
- Updating Documentation
- Project Requirements
- Program Assistance
Timeline
EMERGENCY ROOM REGISTER
Milan General Hospital
01.2023 - 02.2023
INDIVIDUAL APPLICANT PROGRAM SPECILIST AND CREWLEA
Federal Emergency Management Agency, FEMA
08.2017 - Current
PROVIDERS ELIGIBILITY REPRESENTATIVE
Tennessee Community Service Agency
02.2017 - 08.2017
SUSPENDED BILLING REPRESENTATIVE
APRIA HEALTHCARE
10.2010 - 02.2016
SHIPPING AND RETURNS ASSOCIATE
PERSEUS DISTRIBUTION CENTER
10.2003 - 04.2010
Front Desk Receptionist
H & R Block Tax Services
11.1999 - 04.2022
SECRETARY
Lane College
03.1996 - 08.1999
ASSISTANT LOAN OFFICER MANAGER
CITY FINANCE
08.1994 - 03.1996
No Degree - WORD PROCESSING
CAREERCOM JUNIOR BUSINESS COLLEGE
No Degree - Medical Secretarial
West Tennessee Business College
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