Gloria Jackson
New Haven,CT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many different industries, including healthcare, hospitality, and beyond. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Overview
11
11
years of professional experience
Work History
Environmental Service Aide
Yale New Haven Health - Milford
11.2020 - Current
- Sets up equipment and ready for use with necessary supplies
- Corrects observed discrepancies immediately (spills on the floor, trash or linen overflowing)
- Completes required housekeeping assignments as scheduled
- Ensures that all chemical containers are properly labeled and contain the correct solution
- Sanitize and clean Emergency Room cubicles, Operating Room, COVID-19 Rooms, all bathrooms and staff rooms
- Follow protocol to ensure safe handling and disposal of contaminated items
- Handle and dispose of medical waste and sharps observing all required precautions
- Ties all trash and linen bags and puts them in appropriate trash or linen chute
- Responds immediately to calls for spill clean-up or other safety related issues
Front Desk Agent
New Haven Hotel
07.2022 - 05.2023
- Greet guest and engaged in pleasant conversations while managing check-in/ out process
- Pre authorize any third party reservations (e.i
- Expedia, hotels or bookings)
- Maintain phones to assist guests with any needs and provide information for hotel services
- Monitor phone for any guest reservations and needs
- Handle guest inquiries, requests, and complaints in a timely but professional manner
- Communicate with housekeeping and maintenance for any guest issues with rooms
Residential Supervisor/ Case Management
Columbus House
11.2017 - 01.2021
- Supervise clients to ensure compliance with all house rules
- Assist in ensuring security of the shelter building
- Monitor all cases assigned and complete all documentation/charting required by Columbus House
- Provide linkage to resources for clients who are at risk of eviction, in addition to community resources for social, mental health, educational, vocational, entitlements/benefits, and or substance abuse services
- Distribute medication as need
- Assist clients with finding, securing, and maintaining housing which includes conducting inspections
- Document all events during shift information
Front Desk Agent
Holiday Inn Express
02.2017 - 01.2020
- Connect with housekeeping and maintenance to make sure guest issues are handled
- Provide information for local attractions, dining options, and any activities to enhance the guest experience
- Maintain phones to assist guests with their needs and provide information about hotel services
- Pre authorizing any third party reservations (e.i
- Expedia, hotels or bookings)
- Monitor the market and post charges!
- Handle guest inquiries, requests, and complaints in a timely but professional manner
Administrative Assistant
Ultimate Staffing
10.2013 - 07.2016
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Demonstrated ability to learn organizational processes, workflows, policies and procedures of various companies
- Handled a range of administrative support and office management functions for clients including Gateway Community College, Frito-Lay, Yale New Haven Hospital and Century 21 Real Estate
- Achieved superior marks on client evaluations and frequently offered full-time positions at the culmination of temporary contracts
- Answered telephones and assisted customers, rapidly resolving customer issues and building brand loyalty
Education
Associate - Fashion Design
Katherine Gibbs College
Norwalk, CTSkills
- Cash register
- Cash handling
- Microsoft Office
- Microsoft Excel
- Database management
- Report Development
- Hospitality
- Guest services
- Front desk
- OPERA
- FOSSI
- Crisis Intervention
- Client Relationships
- Office management
- Leadership
- File management
- Time management
- Communication skills
- Organizational skills
- Hospital experience
- Environmental Services
- Web analytics
- Adobe Creative Suite
- Customer service
- Sales
- Microsoft Office Suite
- Computer literacy
- Digital communication
- Travel Administration
- Case Management
- English
- Retail sales
- Hotel experience
Timeline
Front Desk Agent
New Haven Hotel
07.2022 - 05.2023
Environmental Service Aide
Yale New Haven Health - Milford
11.2020 - Current
Residential Supervisor/ Case Management
Columbus House
11.2017 - 01.2021
Front Desk Agent
Holiday Inn Express
02.2017 - 01.2020
Administrative Assistant
Ultimate Staffing
10.2013 - 07.2016
Associate - Fashion Design
Katherine Gibbs College
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