GLORIA JANIS
Staten Island,New York
Summary
A dynamic, innovative, and self-motivated team player, offering extensive experience in management, technical operations, support, and customer service. Capable of prioritizing and coordinating diverse work assignments, showcasing efficiency, versatility, and a high level of commitment in performance. Cultivates positive and productive relationships with all contacts through solid communication, interpersonal finesse, and adept public relations skills.
Overview
28
28
years of professional experience
Work History
Structural Engineering Compliance Division Admin
NYC Department Of Buildings
01.2006 - Current
- Previously, served as the primary support for the Forensic Engineering Unit (FEU) and provided backup assistance for the Assistant Commissioner of Engineering and Safety Operations. Currently, offers primary support for the Assistant Commissioner/Chief Engineer and Executive Architect of Investigative Engineering Services, (now Structural Engineering Compliance), while also providing backup support for the Deputy Commissioner of Enforcement. SEC encompasses seven critical units: the Forensic Engineering Unit, Concrete Enforcement Inspections, Local Law Façade Unit, Structurally Compromised Buildings Unit, Retaining Wall Unit, and Sidewalk Shed Monitoring & Removal, Parking Structures.
- Efficiently delivered comprehensive administrative support to the Deputy Commissioner of Enforcement, concurrently managing multiple projects, overseeing planning, coordination with unit heads, and ensuring diligent follow-up and reporting.
- Serves as main liaison for senior staff, unit personnel, and DOB management across multiple departments, ensuring seamless communication and coordination of meetings and correspondence.
- Facilitates the recruitment process by scheduling interviews for prospective employees and interns, preparing requisite documentation, and liaising with Human Resources and Enforcement Bureau in addressing vacancies and personnel issues.
- Manages processing of PARs, out-of-town trip requests, COIB forms, purchase requisitions and other essential documents, ensuring timely completion and adherence to protocols through meticulous follow-up.
- Screens incoming calls, routes inquiries, and addresses complaints, while also prioritizing and handling correspondence and monitoring critical notifications for follow-up.
- Oversees scheduling, including management of Outlook calendars and coordination of meeting invitations and appointments; meticulously maintains and organizes unit paperwork and confidential files with exceptional attention to detail.
Network Operations Center Specialist (NOC)
XO Communications
01.2005 - 01.2006
- Install, manages test systems, connect phone lines and computers in an organization/company.
- Provide tier-two support for the Network Maintenance Center and Service Delivery Team.
- Assist local operating centers in resolving LPN, routing and translation related issues.
- Engage in extensive troubleshooting and problem solving of network trunk group concerns.
Virtual School Administrator
The Francis School
01.2003 - 01.2005
- Administrator of the virtual education program for students to earn an Accredited New York State High School Diploma.
- Configure access to online coursework and exams for certifications for DOE teachers "No Child Left Behind".
Network Translation Engineer
XO Communications
01.2000 - 01.2003
- Utilize Nortel DMS and SONUS switches to translate network data ensuring proper call routing; update switch information as needed.
- Assist local operating centers in resolving LPN, routing and translation related issues.
- Engage in extensive troubleshooting and problem solving of network trunk group concerns.
- Project Manager for North-East Switches performing network surveillance and trouble shooting alarms to resolve customer and network outages.
- Installation/conversion of landline networks to V.O.I.P. (Voice Over Internet Protocol).
Office Manager
Broadway Promotions
01.1999 - 01.2000
- Manage all phases of day-to-day office operations ensuring a smooth running enterprise.
- Engage in the cost-effective purchasing of supplies; negotiate pricing with other ticket vendors.
- Provide quality service to a wide range of new and repeat customers.
- Answer a high volume of calls; respond to inquiries regarding products and services.
- Resolve customer complaints in a timely and judicious manner.
Assistant Manager
La Bella Vista Ristorante
01.1996 - 01.1999
- Manage all phases of day-to-day office operations ensuring a smooth running enterprise.
- Direct and oversee a support staff of up to thirty employees; interview, hire and train new employees; coordinate scheduling.
- Reconcile accounts payable, accounts receivable and payroll.
- Engage in the cost-effective purchasing of supplies; negotiate pricing with suppliers/vendors.
- Provide quality service to a wide range of new and repeat customers.
- Answer a high volume of calls; respond to inquiries regarding products and services.
- Resolve customer complaints in a timely and judicious manner.
Education
MapInfo Professional Data Mapping- Certificate of Completion -
PITNEY BOWES
MANHATTAN, NEW YORKTelecommunications Switch Network Translations – Certificate of Completion -
NORTEL NETWORKS
RALEIGH/DURHAM, NORTH CAROLINADiploma Certification in Computer Networking & Security -
The Chubb Institute
North Brunswick, New JerseyCommercial Regents Diploma -
St. Edmund’s High School
Brooklyn, New YorkSkills
- Operating Systems: DOS; Novell Netware; Windows 10 Enterprise, XP, 98, 95
- Programming: A
- Network: DHCP; DNS; TCP/IP; IP addressing; SONUS Soft Switch; Telnet Services
- Software: Microsoft Suite, Visio
References
Available Upon Request
Timeline
Structural Engineering Compliance Division Admin
NYC Department Of Buildings
01.2006 - Current
Network Operations Center Specialist (NOC)
XO Communications
01.2005 - 01.2006
Virtual School Administrator
The Francis School
01.2003 - 01.2005
Network Translation Engineer
XO Communications
01.2000 - 01.2003
Office Manager
Broadway Promotions
01.1999 - 01.2000
Assistant Manager
La Bella Vista Ristorante
01.1996 - 01.1999
MapInfo Professional Data Mapping- Certificate of Completion -
PITNEY BOWES
Telecommunications Switch Network Translations – Certificate of Completion -
NORTEL NETWORKS
Diploma Certification in Computer Networking & Security -
The Chubb Institute
Commercial Regents Diploma -
St. Edmund’s High School
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