Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Jefferies

Charlotte,NC

Summary

Dedicated and compassionate with progressive career history in direct patient care, Visual monitoring and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

12
12
years of professional experience

Work History

Tele Sitter Monitor Technician

Novant Health
04.2020 - Current
  • Provide Virtual Observation of selected patients for the purpose of Identifying Behaviors which are potentially Hazardous to Self or Others.
  • Video monitor at risk patients from central monitoring station
  • . Provide Verbal Redirections to patients.
  • Document every hour of changes in patient's condition or behavior, results of treatment, accidents, incidents, and errors.
  • Maintain safety at all times. Report needs and concerns to the Supervisor (RN)
  • . Communication with on coming shift and log out of dimensions
  • . Carry a pager/cell phone to maintain contact at all times

Shift Supervisor

House Of Mercy
04.2012 - 04.2020

Provide compassionate care for persons living with AIDS/HIV, who can no longer care for themselves. Works with HOSPIC to serve persons in ending stage of AIDS. Administered meds correctly under a physician's order. Assist with ADL, turn and reposition patients. Provide safety and reports to oncoming shift. Reports to DON.

  • Delivered successful training to more than 8 employees during tenure, educating on successful work processes and productivity strategies.

Education

High School Diploma -

Independence High School
Charlotte, NC
06.1980

No Degree -

Partners Mental Health Management
Charlotte, NC
05.2021

Skills

  • Excellent Patient care, CNA Pediatric, Behavior Health and Mental Health Customer service Oriented, and positive can-do attitude Computer and Windows Co , EPIC, Dashboard and Hyperspace Monitoring Communication skills assess and interpret data about patient's status and identify behavioral needs to be reported to the nurse
  • Receive order from RN, Initiate and reason for Tele Sitter Take camera to patient's room and set up visual monitoring
  • IT experience Set up and take down camera, which requires checking wires lens and audio
  • Monitoring performance
  • Patient monitoring
  • Satisfaction monitoring
  • Error monitoring
  • Telephone etiquette
  • Process monitoring
  • Staff monitoring

Timeline

Tele Sitter Monitor Technician

Novant Health
04.2020 - Current

Shift Supervisor

House Of Mercy
04.2012 - 04.2020

High School Diploma -

Independence High School

No Degree -

Partners Mental Health Management
Gloria Jefferies