Gloria Johnson
Bellevue,WA
Summary
Adept at enhancing customer service quality and streamlining processes, I led the team at Honey Baked Ham Co. to notable improvements. My expertise in conflict resolution and food service management, combined with a strong work ethic, has consistently elevated service standards and operational efficiency. Skilled in both team leadership and quality control, my approach has always prioritized excellence and innovation.
Overview
10
10
years of professional experience
Work History
Customer Service/ Lead Trainer
Honey Baked Ham
Bellevue, WA
04.2017 - Current
- Mentored new hires on best practices for providing excellent customer service.
- Led discussions among staff members about ways to enhance the overall quality of their services provided to customers.
- Identified opportunities for process improvements within the customer service department.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food Service Manager
Glorious Morning Glory
Bellevue, WA
01.2016 - Current
- Oversaw food preparation, production and presentation according to quality standards.
- Ensured proper portioning and serving of meals according to established standards.
- Developed and implemented standard operating procedures for food service staff.
- Investigated and resolved customer complaints concerning food quality and service.
Supervisor - Catering
Soul2Go
Bellevue, WA
03.2017 - 09.2025
- Delegated work to staff, setting priorities and goals.
- Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
- Distributed food to service staff for prompt delivery to customers.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Education
Bachelor of Arts - Organizational Communication
Western Washington University
Bellingham, WA06-1983
Skills
- Excellent communication
- Improve job skills
- Conflict resolution
- Employee interviewing
- Professionalism
- Work station setup
- Food assembly
- Grilling
- Waste and trash disposal
- Quality control
- Work station sanitation
- Customer service
- Cleaning and sanitizing
- Equipment operation
- Food allergy awareness
- Food storage practices
- Verbal and written communication
- Proper food temperatures
- Fast-paced environment
- Team oriented
- Positive attitude and energy
- Dishwashing and sanitization
- Food rotation
- Workload prioritization
- Scheduling staff
- Health and safety
- Task delegation
- Waste reduction
- Kitchen station support
- Trash management
- Dish sanitizing
- Sanitizing protocols
- Heavy lifting
- Strong work ethic
- Manual dexterity
- Stress tolerance
- Multitasking and organization
- Machine operation
- Hazardous chemical handling
- Punctuality
- Trash removal
Affiliations
Non Profit founder
References
References available upon request.
Timeline
Customer Service/ Lead Trainer
Honey Baked Ham
04.2017 - Current
Supervisor - Catering
Soul2Go
03.2017 - 09.2025
Food Service Manager
Glorious Morning Glory
01.2016 - Current
Bachelor of Arts - Organizational Communication
Western Washington University
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