Results-oriented professional with a successful history of delivering services and advocacy for individuals involved in various governmental benefit programs such as SSI, SSDI, CAPI, and VA benefits. Committed to meeting client needs through close collaboration and providing support in accessing essential additional resources.
Hi, I’m
Gloria J Soto
Duarte,CA
Summary
Overview
15
years of professional experience
1
Certification
Work History
Volunteers of America - CBEST
Benefits Advocacy Specialist
11.2023 - Current
Job overview
- Adaptable in using a variety of platforms necessary to collect and store necessary information needed for initial intakes
- Advocate for clients before service providers to develop individual needs and services
- Communicate case status to clients when requested
- Intake cases via DPSS, LRS/ CalSAWS, community, and DHS urgent referrals
- Attentive and consistent with clients needs , to ensure that they are fully met
- Identify additional services to which participants will be referred (such as housing, GR, medi-cal, and calfresh) connect participants to those services through VOALA programming and partners
- Responsible for timely and accurate documentation of all services in HMIS, LRS, & CHAMP software
- Refer participants who are not eligible for benefit advocacy to other VOALA programs or community service partners
IHSS
In Home Support
04.2010 - Current
Job overview
- Support individuals to stay independent at home as long as possible by maintaining a safe and clean environment
- Assist with healthcare appointments and scheduling appointments as needed, run errands and grocery shopping
- Communication with family, healthcare providers, and case workers to meet the clients necessities in order to maintain independence
Community Integration Services
Independent Living Instructor
11.2009 - Current
Job overview
- Instruction with daily living for adults with disabilities in order to maintain their independence and be able to integrate into the community
- Instruction on budgeting in order to maintain a home, pay necessities and provide for themselves
- Quarterly meetings with clients and Regional Center case managers to ensure client goals are achieved
- Daily tracking of individuals needs and performance in order to maintain goals and keep objectives
- Ability to monitor and report incidents in a timely manner by calling program managers and creating incident reports timely
Vocational Innovations
Direct Care Staff
04.2023 - 11.2023
Job overview
- Provided individuals with support , opportunities for growth, and access to all benefits in their community
- Work directly with individuals to implement person- centered goals and activities
- Assist with activities of daily living, community integration, and employment
- Daily documentation of case notes, logs, isp goals, and assessments
- Effective communication and documentation with lead staff
Education
Riverside Poly High SchoolRiverside
Diploma
University Overview
Skills
- Strong communication skills
- Strong focus on problem-solving
- Dependable and consistent in performance
- Diligent in managing details
- Dependable and reliable
- Knowledgeable in CHAMP
- Knowledgeable in LRS/CalSAWS
- Knowledgeable in HMIS/Clarity
- Strong documentation in case management skills
- Work well independently and with others
- Great customer service
- Problem solving
- Proficient in DAP and GIRP note documentation
Certification
- SOARWorks by SAMHSA
- Registered Home Care Aid
- CPR/ First Aid Certified
Languages
Spanish
Native or Bilingual
Timeline
Benefits Advocacy Specialist
Volunteers of America - CBEST
11.2023 - Current
Direct Care Staff
Vocational Innovations
04.2023 - 11.2023
In Home Support
IHSS
04.2010 - Current
Independent Living Instructor
Community Integration Services
11.2009 - Current
Riverside Poly High School
Diploma
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