GLORIA KASONGO
Gainesville,GA
Summary
Dedicated and compassionate Registered Medical Assistant and Certified Phlebotomy Technician with hands on clinical experience in pediatrics, phlebotomy, patient assessment, and EHR documentation. Skilled in providing patient centered care, supporting physicians during examinations, collecting specimens, and maintaining sterile, organized clinical environments. Recognized for strong communication, cultural competency, and the ability to build trust with diverse patient populations. Seeking a Medical Assistant or Phlebotomist role to further develop clinical expertise and contribute to a high performing healthcare team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Phoenix Children's Hospital
Phoenix, AZ
03.2024 - 05.2024
- Supported multidisciplinary teams across pediatrics, emergency care, and specialty departments, adapting quickly to diverse clinical workflows.
- Performed accurate vital signs, patient histories, and routine assessments for 20-30 patients per shift using Electronic Health Records.
- Prepared and sanitized exam rooms, ensuring sterile instruments, organized supplies, and efficient patient turnover.
- Assisted physicians and nurses during examinations and procedures, anticipating needs and ensuring smooth clinical operations.
- Communicated clearly with pediatric patients and families, providing comfort, guidance, and age-appropriate explanations to reduce anxiety.
- Managed and updated patient documentation with confidentiality and precision.
Cashier
Barro's Pizza
Surprise, AZ
06.2023 - 03.2024
- Processed phone and in-person orders while managing customer interactions in a fast-paced environment.
- Handled accurate cash and card transactions to maintain efficient financial operations.
- Delivered food and assisted guests with questions, ensuring high customer satisfaction.
- Maintained cleanliness and organization of dining areas to support a positive guest experience.
- Collaborated with team members to improve workflow and overall service quality.
Education
Bachelor of Science - Biology
Brenau University
Gainesville, GA05.2028
Registered Medical Assistant Program Graduate -
West-MEC
Surprise, AZ05.2024
Skills
- Phlebotomy
- Injections
- EKG recording
- Vital signs
- patient support
- Specimen collection
- Vision screening
- Sterilization techniques
- Electronic Health Records
- Medical documentation
- HIPAA compliance
- Anatomy & physiology knowledge
- Medical terminology
- Patient communication
- Adaptability
Certification
- Registered Medical Assistant (RMA)
- Certified Phlebotomy Technician (CPT)
- CPR/BLS - American Heart Association
- Stop the Bleed Certified
References
Available upon request.
Timeline
Medical Assistant Intern
Phoenix Children's Hospital
03.2024 - 05.2024
Cashier
Barro's Pizza
06.2023 - 03.2024
Bachelor of Science - Biology
Brenau University
Registered Medical Assistant Program Graduate -
West-MEC