Gloria Keating
Jackson,New Jersey
Summary
Office Manager who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic. Highly organized and detail-oriented with more than 20 years experience supplying thorough, organized administrative support.
Overview
18
18
years of professional experience
Work History
Office Manager
Regency Management Services/ Dba Ashley Furniture
02.2020 - Current
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamline office operations by implementing efficient filing systems and organizational strategies.
- Provide excellent customer service.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Deescalate all customer issues.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
Cash Office/Cashier
Lowe's
09.2014 - 01.2018
- Provided outstanding customer service.
- Handled multiple cashier responsibilities working in self check out, lumber, garden and front end by ringing up sales, adding on EPP's, opening new credit accounts, and greeting customers.
- Follow Lowe's policy and procedures with regard to selling and checking out customers.
- Keeping clean and safe environment for customers and associates.
- Check front end stock and restock as needed.
- Maintained accurate cash drawer through diligent counting and organization of currency. Replenishment of all registers. Prepared daily cash reporting.
Administrative Support Team
Macys
01.2006 - 01.2014
- All administrative duties. Special projects as needed.
- Cash Office included preparing deposits, reconciled vault, floor banks and all registers daily, over/short reports, ordered money and processed all paperwork.
- Consistently provided excellent customer service while resolving all customer issues.
- Liaison between management, associates, security and customers.
- Human Resources included hiring, new associate training, quarterly associate training, processed all necessary paperwork and initiated background checks.
- Answered and quickly redirected up to 100 calls per day.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
Education
High School Diploma -
Matawan Regional High School
Aberdeen, NJ1979
Skills
- Microsoft Office, Excel, PowerPoint, QuickBooks, Outlook, Internet, E-Mail, Genesis, Taleo, PeopleSoft, Medical Manager and Medisoft
- Accounting familiarity
- Invoice processing
- Filing and data archiving
- HIPPA Compliant
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Works well under pressure
- Pleasant demeanor
Timeline
Office Manager
Regency Management Services/ Dba Ashley Furniture
02.2020 - Current
Cash Office/Cashier
Lowe's
09.2014 - 01.2018
Administrative Support Team
Macys
01.2006 - 01.2014
High School Diploma -
Matawan Regional High School
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