Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gloria Kern

Cincinnati,OH

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Kroger. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified pharmacy technician position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Kroger's Pharmacy
11.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

EVS Housekeeper

The Christ Hospital
03.2022 - 05.2022
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed waste paper and other trash from premises to designated area.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned elevators, glass, and planters in public areas.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Documented and reported necessary facility and building repairs observed.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Education

No Degree - Medical Laboratory Technology

Cincinnati State Technical And Community College
Cincinnati, OH
08.2022

No Degree - Practical Nursing

Hondros College of Nursing
Westerville, OH
08.2019

High School Diploma -

Mother of Mercy High School
3036 Werk RD
05.2018

Skills

  • Updating Medication Histories
  • Quality Assurance and Control
  • Manual and Automated Medication Dispensing
  • Patient Confidentiality
  • Problem-Solving Skills
  • Managing Prescription Refills
  • Team Collaboration
  • Drug Storage Procedures
  • Cash Register Operations
  • Pharmacy Operations
  • Patient Paperwork
  • FDA and HIPAA Compliance
  • Workflow Optimization

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

EVS Housekeeper

The Christ Hospital
03.2022 - 05.2022

Certified Pharmacy Technician

Kroger's Pharmacy
11.2021 - Current

No Degree - Medical Laboratory Technology

Cincinnati State Technical And Community College

No Degree - Practical Nursing

Hondros College of Nursing

High School Diploma -

Mother of Mercy High School

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