Gloria Lassiter

- Oversaw lease-up and daily operations of a 198-unit Low-Income Housing Tax Credit (LIHTC) property, ensuring full compliance with federal and state regulations.
- Screened and processed rental applications, including background checks, landlord history, credit reports, and tax credit eligibility; served as first-level approver for tax credit files.
- Maintained accurate compliance reporting through RCRS system and ensured timely submissions.
- Conducted lease signings for all new move-ins, clearly explaining lease terms and addendums to residents.
- Managed rent collection and deposit processing; submitted payments electronically via banking systems.
- Supervised a site team of four, including maintenance and leasing staff; led recruitment, onboarding, and training of new hires.
- Reviewed and approved vendor invoices and employee timecards; managed PTO requests through ADP.
- Prepared weekly operational reports and monthly financial narratives for senior management.
- Coordinated make-ready services for vacant units to ensure timely turnover and quality standards.
- Solicited bids and managed vendor relationships to maintain service quality and cost efficiency.
- Conducted regular unit inspections to uphold property standards and compliance.
- Completed RFTA packets for local housing authority and processed rent portion updates for voucher holders.

**Designations:** Accredited Residential Manager (ARM), Certified Property Occupancy Specialist (CPO)

• Performed residential field inspections for mortgage or lien holders Primary duties include: Occupancy inspections Delinquency contacts and interviews Foreclosure & Bankruptcy inspections Post sale & sale date inspections Insurance loss inspections All inspection results supported with detailed reporting and digital photo backup.

• Maintained original leases and renewals for the management office.
• Carefully screened applicants for tenancy.
• Collected rent an security deposits.
• Represented Management in legal proceedings for non-payment and/or lease violations.
• Processed bills and invoices.
• Processed employee time sheets.
• Prepared weekly and month reports and/or financial narratives.
• Planned special resident services events.
• Delivered emergency 24-hour on-call service for any tenant issues.

• Managed 50 unit Section 8 multifamily community, while assisting with the management of 150 unit Section 8 property on an alternating schedule.
• Executed Lease agreements, annual recertifications as well as interim rent changes.
• Inspected units.
• Collected rent & security deposits - made daily deposits.
• Represented management in legal proceedings for non-payment and/or lease violations.
• Prepared weekly & monthly reports.
• Processed invoices for payment.
• Supervised maintenance and/or contractors working onsite.

• Provided exceptional customer service for Humana Health Insurance.
• Duties included enrolling members in Medicare health plan and prescription drug plans.
• Explained coverage to members as well as health care providers.
• Resolved issues between members and their pharmacies in reference to medications covered under plan.
• Processed member premium payments and updated account information as needed.

• Provided various customer service for multiple campaigns.
• Duties included but were not limited to Providing technical support to members enrolled in EyeMed vision insurance.
• Routinely answered customer questions regarding covered services.
• Assisted members with locating providers participating with their plan.
• Assisted providers with verification of benefits and clarification on how to apply benefits.

• Managed and supervised the daily operation of two elderly Tax Credit rental properties.
• Conducted apartment tours for potential tenants and answered any questions.
• Reviewed completed applications and assessed household information against file history and program regulations.
• Collected and kept careful records of rental payments.
• Prepared weekly and monthly reports.
• Supervised maintenance and contractors.
• Coordinated services and planned activities for senior residents.

• Managed and supervised the daily operation of one elderly Section 8 property as well as one family Tax Credit property.
• Processed rental applications by verifying income, credit, criminal and landlord history.
• Conducted all move-in and move-out procedures.
• Inspected units and process maintenance work orders.
• Collected and kept careful records of rental payments.
• Represented Management company in legal proceedings for nonpayment and/or lease violations.

• Enrolled employees in health, dental, and vision benefits.
• Explained coverage and other benefits like Flex benefit accounts.
• Answered employee questions regarding company policies and procedures and assisted with resolving any issues.
• Updated employee personnel files.
• Documented all issues in human resources tracking system.

• Assisted manager of 300 unit public housing complex with all daily management issues.
• Collected and kept careful records of rental payments.
• Prepared all correspondence, final statements, and court documents.
• Verified all income information from tenants to calculate rents based on income.
• Processed annual recertifications, and interim rent changes.
• Maintained all tenant files Assisted all staff and other departments as needed.