Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mc Kendree Elementary Aftercare Director
McKendree UMC
Lawrenceville, GA
09.2022 - 05.2024
Assisted with coordinating transportation services for students who needed assistance getting home from aftercare sessions.
Developed and implemented aftercare programs to meet the needs of students.
Implemented conflict resolution techniques when necessary in order to ensure a respectful environment for all participants.
Contributed ideas towards creating new initiatives aimed at increasing parent involvement within the program.
Conducted regular meetings with parents and guardians to discuss student progress in the program.
Participated in team meetings focused on discussing ways to improve existing aftercare programs.
Actively monitored student behavior during aftercare hours; addressed any issues that arose promptly and appropriately.
Ensured a safe environment for all students by maintaining a secure facility and adhering to safety protocols at all times.
Maintained accurate records of all student activities, including attendance, and behavior.
Created lesson plans designed to engage students while reinforcing classroom material learned throughout the day.
Provided guidance and support to students during aftercare hours.
Cashier
Kroger's Grocery
Duluth, Geoorgia
04.2022 - 08.2022
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Performed other duties as assigned by management.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Answered customer inquiries regarding store policies and procedures.
Conducted price checks for special orders or discounts as requested by customers.
Followed company security procedures for handling large sums of money.
Greeted customers and answered any questions they had about the store's products and services.
Resolved customer complaints professionally in accordance with company policy.
Issued receipts, refunds, credits or change due to customers.
Balanced daily transactions on a computerized point-of-sale system.
Helped with purchases and signed customers up for rewards program.
Verified customer age requirement for alcohol or tobacco purchases.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Babysitter
Self-employeed
Lawrenceville, GA
09.2015 - 06.2017
Instructing children in basic hygiene practices such as brushing teeth or washing hands.
Tailoring activities based on the individual needs of each child under care.
Engaging in age-appropriate activities like reading stories or playing games.
Assisting with meals, snacks, and bedtime routines for the children.
Monitoring sleep schedules and adjusting accordingly if needed.
Establishing trust through consistent communication with both parents and kids.
Maintaining a positive attitude while being patient and understanding with the children.
Greeting parents upon arrival home from work and providing updates on the day's events.
Enforcing discipline when necessary but always doing so calmly and respectfully.
Encouraging healthy physical activity by taking walks together or playing games outside.
Completing light housekeeping tasks such as tidying up toys and books.
Monitored children's safety and well-being to prevent accidents and falls.
Enforced rules to teach good manners and maintain safe environment.
Cashier
Dunkin' Donuts
Peachtree Corners, GA
02.2012 - 10.2012
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Conducted price checks for special orders or discounts as requested by customers.
Followed company security procedures for handling large sums of money.
Greeted customers and answered any questions they had about the store's products and services.
Assisted in the preparation of pastries such as cakes, cookies, muffins.
Cleaned work areas, equipment, utensils, dishes, and silverware.
Ordered food items from vendors as needed.
Maintained records of inventory levels and orders for supplies.
Sanitized work surfaces on a regular basis using approved cleaning solutions.
Ensured compliance with all health codes and safety regulations regarding food handling.
Provided excellent customer service in order to resolve any complaints or issues quickly.
Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
Customer Service Representative
Big Lots
Orlando, FL
03.2009 - 04.2010
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained a high level of professionalism when dealing with difficult customers.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Answered customer inquiries and provided accurate information regarding products and services.
Provided exceptional customer service to ensure customer satisfaction.
Conducted regular follow-up calls with customers after resolving their issues.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Implemented innovative methods for streamlining the customer service process.
Answered customer inquiries via phone, email, and chat.