Gloria Leiva
Lawrenceville, GA 30043, USA,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mc Kendree Elementary Aftercare Director
McKendree UMC
Lawrenceville , GA
2022.09 - 2024.05
- Assisted with coordinating transportation services for students who needed assistance getting home from aftercare sessions.
- Developed and implemented aftercare programs to meet the needs of students.
- Implemented conflict resolution techniques when necessary in order to ensure a respectful environment for all participants.
- Contributed ideas towards creating new initiatives aimed at increasing parent involvement within the program.
- Conducted regular meetings with parents and guardians to discuss student progress in the program.
- Participated in team meetings focused on discussing ways to improve existing aftercare programs.
- Actively monitored student behavior during aftercare hours; addressed any issues that arose promptly and appropriately.
- Ensured a safe environment for all students by maintaining a secure facility and adhering to safety protocols at all times.
- Maintained accurate records of all student activities, including attendance, and behavior.
- Created lesson plans designed to engage students while reinforcing classroom material learned throughout the day.
- Provided guidance and support to students during aftercare hours.
Cashier
Kroger's Grocery
Duluth , Geoorgia
2022.04 - 2022.08
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Babysitter
Self-employeed
Lawrenceville , GA
2015.09 - 2017.06
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Tailoring activities based on the individual needs of each child under care.
- Engaging in age-appropriate activities like reading stories or playing games.
- Assisting with meals, snacks, and bedtime routines for the children.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Establishing trust through consistent communication with both parents and kids.
- Maintaining a positive attitude while being patient and understanding with the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Completing light housekeeping tasks such as tidying up toys and books.
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
Cashier
Dunkin' Donuts
Peachtree Corners , GA
2012.02 - 2012.10
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted in the preparation of pastries such as cakes, cookies, muffins.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Ordered food items from vendors as needed.
- Maintained records of inventory levels and orders for supplies.
- Sanitized work surfaces on a regular basis using approved cleaning solutions.
- Ensured compliance with all health codes and safety regulations regarding food handling.
- Provided excellent customer service in order to resolve any complaints or issues quickly.
- Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
Customer Service Representative
Big Lots
Orlando , FL
2009.03 - 2010.04
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cafeteria Worker
Lake Highland Preparatory School
Orlando , FL
2006.01 - 2007.09
- Provided nutritional information about menu items upon request.
- Checked expiration dates on food products prior to use.
- Operated cash registers accurately and efficiently to process payments from customers.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Followed health and safety regulations when preparing meals or handling food products.
- Adhered to sanitation policies when cleaning work areas.
- Rotated stock items so that older items are used first.
- Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
Cleaning Crew Member
ServiceMaster
Orlando , FL
2005.08 - 2005.12
- Vacuumed carpets, furniture, and upholstery.
- Stocked restrooms with paper products and soap dispensers.
- Provided excellent customer service when interacting with customers or colleagues.
- Emptied trash cans and replaced liners.
- Followed established health codes while performing duties.
- Swept and mopped floors in public areas.
- Dusted furniture, fixtures, and other surfaces.
- Cleaned windows, door frames, and sills.
- Maintained janitorial closets in a clean, organized manner.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Labeled and properly stored chemicals, equipment and cleaning products.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Medical Insurance Biller
Chem Rx
Long Beach , NY
2003.02 - 2005.02
- Generated regular aging reports detailing accounts receivable balances due from various third party payers.
- Identified opportunities for improving processes related to medical billing activities.
- Reconciled monthly statements from various insurance carriers against internal records.
- Performed daily audits of submitted claims to verify accuracy prior to submission.
- Reviewed and processed medical claims for accuracy according to insurance guidelines.
- Ensured compliance with HIPAA privacy regulations when handling sensitive patient information.
- Investigated and responded to inquiries from providers regarding claim status, payments, denials.
- Processed refunds associated with overpayments made by third party payers on behalf of patients.
- Prepared reports of unpaid or rejected claims for management review.
- Submitted electronic and paper claims to insurance companies for payment.
- Conducted periodic reviews of all account receivables for accuracy.
- Worked with other departments within the organization to resolve discrepancies between bills and payments received from insurers.
- Provided feedback on any identified errors or discrepancies in billing records or invoices.
- Assisted in training new staff members on proper coding techniques and billing procedures.
- Verified patient information, such as demographics and insurance coverage, to ensure accuracy of claim submissions.
- Participated in special projects related to developing more efficient methods of processing medical claims.
- Monitored changes in government regulations affecting healthcare reimbursement policies.
- Performed data entry into computerized systems used for tracking patient encounters, services rendered, charges billed.
- Maintained up-to-date knowledge of third party payers' rules and regulations related to billing practices.
- Resolved denied or rejected claims by submitting appeals to the appropriate payer.
- Documented and filed patient data and medical records.
- Reviewed medical records to meet insurance company requirements.
Education
Some College (No Degree) -
Molloy College
Rockville Centre, NY2000-09
High School Diploma -
Long Beach High School
Long Beach, NY1999-06
Skills
- Business Development
- Contract Negotiation
- Budget Control
- Operations Management
- Staff Development
- Business Planning
- Staff Management
- Business Administration
- Project Coordination
- Rules and regulations
- Hiring and Retention
- Financial Management
- Team Management
- Financial Reporting
Certification
CPR AED FIRST AID
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Mc Kendree Elementary Aftercare Director
McKendree UMC
2022.09 - 2024.05
Cashier
Kroger's Grocery
2022.04 - 2022.08
Babysitter
Self-employeed
2015.09 - 2017.06
Cashier
Dunkin' Donuts
2012.02 - 2012.10
Customer Service Representative
Big Lots
2009.03 - 2010.04
Cafeteria Worker
Lake Highland Preparatory School
2006.01 - 2007.09
Cleaning Crew Member
ServiceMaster
2005.08 - 2005.12
Medical Insurance Biller
Chem Rx
2003.02 - 2005.02
Some College (No Degree) -
Molloy College
High School Diploma -
Long Beach High School
CPR AED FIRST AID
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