Gloria Lopez
El Paso,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
28
28
years of professional experience
Work History
Licensed Insurance Agent-Assistant
State Farm
04.1991 - 12.2018
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
- Researched and resolved areas of concern for potential and existing clients.
- Participated in networking events and developed relationships with potential clients to increase sales.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
No Degree -
International Business College - El Paso
El Paso, TX05.1976
Skills
- Business Needs Analysis
- Customer Satisfaction
- Employee Communications
- Project Schedule Coordination
- Clerical Staff Oversight
- Staff Orientation and Training
- Organizing and Categorizing Data
- Research and Analytical Skills
- Computers and Technology
- Multi-Line Telephone Systems
- Administrative Procedures
- Customer Relations and Communications
- Issue Response and Resolution
- Bilingual in Spanish and English
- Customer Needs Assessments
- Manage Correspondence
- Multitasking and Time Management
- Records Management Systems
Timeline
Licensed Insurance Agent-Assistant
State Farm
04.1991 - 12.2018
No Degree -
International Business College - El Paso
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