Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gloria Lopez

Glen Ellyn,IL

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with owners, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Focused on achieving occupancy goals and retaining valued residents.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Property Manager

Greystar Property Management
09.2023 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored Reputation Management to ensure resident satisfaction.

Property Manager

Trinity Property Consultants
08.2019 - 08.2023
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Monitored progress of renovations and maintenance projects and notified Asset Manager of project updates, delays, and schedule changes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on all work orders for positive resident retention.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Assistant Property Manager

Camden
09.2017 - 07.2019
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Education

Associate of Applied Science -

Broward College
Fort Lauderdale, FL

Skills

  • Bilingual-fluent in Spanish
  • Entrata Super user
  • Yardi/CRM
  • Onesite
  • Lease up/ new construction

Certification

Licensed- IL Leasing license

Timeline

Property Manager

Greystar Property Management
09.2023 - Current

Property Manager

Trinity Property Consultants
08.2019 - 08.2023

Assistant Property Manager

Camden
09.2017 - 07.2019

Associate of Applied Science -

Broward College

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Gloria Lopez