Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Lopez

Santa Fe,Tx

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Hardworking with a high sense of urgency to learn new skills. Proficient Team Leader delivering encouragement and feedback to help employees be successful. Energetic, professional with great leadership. Well trained in communication skills. Dependable candidate skilled in working under pressure while maintaining a positive attitude.

Accomplished Assistant Manager with in-depth experience. Well-versed in sales, personnel management, accounting, and inventory management. Skilled at training employees and handling daily planning. Using independent decision-making skills to positively impact company success.

Overview

27
27
years of professional experience

Work History

Assistant Manager

Walmart
05.2013 - 06.2020
  • Reviewed sales and gross profit reports on a daily basis to assess company efficiency.
  • Finalized daily deposits to ensure no discrepancies
  • Offered hands-on assistance to customers and assessing their needs.
  • Created employee schedules to align coverage with forecasted, service demand while monitoring call-outs.
  • Supervised and delegated day-to-day operations to meet performance,quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Approved or denied daily orders department managers created while scanning their department outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Interviewed, hired, and trained associates to comply with company policy and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Created and maintained safe and secure work environment for employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervising Department managers to ensure consistency on daily routines.
  • Weekly compliance audits
  • Daily Inspections of all operated equipment. If issues found lock out/tag out procedures to ensure the safety of employees is not compromised.

Shipping and Receiving Associate/ Team Leader

Walmart
07.2002 - 05.2013
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
  • Sorted and delivered materials to different work areas and staff.
  • Updated data base with changes in carrier status
  • Received incoming shipments, compared contents to associated records and transmitted to proper department.
  • Conducted counts and audits of inventory to identify and resolve discrepancies in backroom bins.
  • Processed invoices and order forms for goods received and shipped for proof of transaction.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Created and manged shipping orders, merchandise transfer reports, bill of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Conducted research to address shipping errors and packaging mistakes.
  • Compared shipping orders and invoices against contents incoming and outgoing to verify for accuracy.
  • Finalized, matched, and filed invoices on a daily basis.

Human Resources Coordinator

Walmart
08.1998 - 10.2001
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Assist with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding employees.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Coordinated and administered employee health insurance and retirement plans.
  • Conducted safety meeting on a daily basis and keying in daily notes.

Cashier/Customer Service Manager

Walmart
11.1993 - 08.1998
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Resolved customer complaints professionally while prioritizing customer satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Supervised employees and assessed performances to determine training needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Stocked, tagged and displayed merchandise as required.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Processed refunds and exchanges in accordance with company policy.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.

Education

GED -

College of The Mainland
Texas City, TX
06.2003

Skills

  • Hiring and Training
  • Employee performance evaluation
  • Employee Scheduling
  • Training and Development
  • Retail Operations
  • Preventive Maintenance
  • Cost Control
  • Strategic Planning
  • Staff Management
  • Recruiting and interviewing
  • Scheduling and Coordinating

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Walmart
05.2013 - 06.2020

Shipping and Receiving Associate/ Team Leader

Walmart
07.2002 - 05.2013

Human Resources Coordinator

Walmart
08.1998 - 10.2001

Cashier/Customer Service Manager

Walmart
11.1993 - 08.1998

GED -

College of The Mainland
Gloria Lopez