Gloria Lopez
Wheaton,IL
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Specialist
Trinity Properties
Chicago, Illinois
08.2019 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Oversees File audits of new leases and preventative maintenance
- Conducts and prepares monthly audits of resident files and collections
- Effectively markets available apartments to increase occupancy revenue
- Created detailed reports on the performance of individual departments within operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Prepares weekly and monthly financial reports
- Secures vendor bids and contracts
- Supervised maintenance team to ensure timely completion of repairs and quality service
- Payroll
- Marketing
Assistant Manager
Camden
Orlando, FL
09.2016 - 06.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversees monthly collection efforts
- Prepares and submits all eviction cases
- Conducted property tours and closed on a new lease
- Invoice processing
- Ensured compliance with all applicable laws related to fair housing practices.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
Education
Associate of Applied Science -
Broward College
Fort Lauderdale, FL04-2013
Skills
- Organizational Management
- P&L Management
- Performance reporting
- Inventory Management
- YARDI/LRO/Entrata
- Budgeting and cost control
- Document Control
- Business Development
- Operational Efficiency
Certification
- IL Leasing License -Real Estate
Languages
Spanish
Professional
Accomplishments
- Resident Retention above 65%
Timeline
Operations Specialist
Trinity Properties
08.2019 - Current
Assistant Manager
Camden
09.2016 - 06.2019
Associate of Applied Science -
Broward College
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