Gloria Lopez
Carpentersville,IL
Summary
Dynamic and service-oriented professional with a proven track record at State Farm, offering solid foundation in client relations and strong desire to grow and excel in this environment. Brings ability to quickly learn industry standards and effectively apply analytical and problem-solving skills. Ready to use and develop communication and organizational skills in insurance agent role.
Overview
2
2
years of professional experience
Work History
Receptionist
State Farm
06.2025 - 08.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Organized, maintained and updated information in Sales Force Software,
- Scheduled appointments and maintained calendar for office executives.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls , emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected premium payments, processed transactions and updated relevant records.
Restaurant Hostess
Cooper's Hawk Winery and Restaurant
10.2023 - 03.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Input orders accurately into POS terminal, split bills and accepted payments.
Food Server
Egg Harbor Cafe
06.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Assisted in maintaining cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Learned menu items thoroughly to effectively communicate options and answer customer inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Handled cash transactions accurately while following company policies and procedures for payments.
- Adapted quickly to changing customer needs, demonstrating flexibility in fast-paced environment.
Skills
- Organization skills
- Time management
- Data entry
- Customer/Client relations
- Appointment scheduling
- Document management
- Professional demeanor
- Service-oriented mindset
Languages
English
Spanish
Timeline
Receptionist
State Farm
06.2025 - 08.2025
Restaurant Hostess
Cooper's Hawk Winery and Restaurant
10.2023 - 03.2024
Food Server
Egg Harbor Cafe
06.2023 - 12.2023
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