Gloria Lopez Reyna
Fresno,CA
Summary
Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
10
10
years of professional experience
Work History
Department Supervisor
Home Depot
11.2019 - Current
- Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets.
- Train and coach new employees on overall company and department-specific policies and procedures.
- Mentor team members to enhance professional development and accountability in workplace.
- Promote culture focused on encouraging staff to develop skills and abilities.
- Handle cash register, returns and refunds.
- Maintain stock of items, cleanliness, organization and provide excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Manage team of 19 employees, delegate tasks and hold each employee accountable for completing assignments.
- Assign tasks and ensure these met expectations.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Mentor new sales associates to contribute to store's positive culture.
General Manager
Rubio's Coastal Grill
12.2013 - 07.2017
- Drove year-over-year business growth while leading
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained new employees on proper protocols and customer service standards.
Education
GED -
Herbert Hoover High School
Fresno, CA02.2014
Skills
- Stock Management
- Growth Planning
- Process and Procedure Development
- POS Systems Operations
- Customer Service
- Receiving Oversight
- Leadership Skills
- Customer Relations
- Performance Improvement
- Problem Resolution
- Inventory Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Department Supervisor
Home Depot
11.2019 - Current
General Manager
Rubio's Coastal Grill
12.2013 - 07.2017
GED -
Herbert Hoover High School
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