GLORIA LOYOLA
Rancho Dominguez,USA
Summary
As a lead in customer service for over 10+ years, I am at the forefront to provide an exceptional client experience for everyone. I have helped support a dedicated team of Coordinators and Licensed Advisors, providing guidance to ensure they excel in their roles. I have a passion for client service and love supporting a team.
Overview
12
12
years of professional experience
Work History
Sale and Sales Leader
Sephora
04.2022 - Current
- Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.
- Support and Coach Team: Support and coach team members in selling, service, and operations.
- Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment. - Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.
Beauty Advisor
Sephora Kohl’s
08.2021 - 04.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Make up Artist and Receptionist
Glam X Studio
09.2019 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
Operations Supervisor
SEPHORA inside JCPenney
04.2019 - 09.2019
- Oversee activities directly related to operations execution and providing customer service.
- Manage staff, preparing work schedules and assigning specific duties.
- Direct and coordinate activities of operations concerned with brand updates, pricing, sales, and keeping core standards in every brand.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Plan store layouts or design displays.
Senior Education Consultant
SEPHORA inside JCPenney
11.2013 - 04.2019
- Resolve customer complaints regarding sales and service.
- Oversee sales and staffs.
- Plan and direct staffing, training, and performance evaluations to develop and control sales.
- Direct, coordinate, and review activities in sales.
- Train staff on new and trending products to upsell.
- Plan, direct, supervise, and coordinate work activities.
Education
Jordan High School
Long Beach, CA2013
Skills
- Team management
- Employee motivation
- Sales presentations
- Motivational leadership
- Relationship management
- Stockroom management
- Team building
- Customer retention
- Associate coaching
- Sales supervision
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Decision-making
Languages
Spanish
Timeline
Sale and Sales Leader
Sephora
04.2022 - Current
Beauty Advisor
Sephora Kohl’s
08.2021 - 04.2022
Make up Artist and Receptionist
Glam X Studio
09.2019 - 08.2021
Operations Supervisor
SEPHORA inside JCPenney
04.2019 - 09.2019
Senior Education Consultant
SEPHORA inside JCPenney
11.2013 - 04.2019
Jordan High School