Summary
Overview
Work History
Education
Skills
Timeline
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Ana Aguilar

El Sobrante,CA

Summary

Authorized to work in the US for any employer Self-motivated bring proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

9
9
years of professional experience

Work History

Office Coordinator /Administrative Assistant

Twitter Inc
San Francisco, CA
05.2018 - Current
  • Maintained master schedule and set up appointments.
  • Coached employees through day-to-day work and complex problems.
  • Managed conference scheduling and travel arrangements for key personnel.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Gathered and organized materials to support operations.
  • Drove workflow improvements by streamlining processes.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored vendor accounts and product updates to verify competitive pricing
  • Produced high-quality communications for internal and external use
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates

Receptionist

Westgate Renovators
San Francisco, CA
05.2017 - 05.2018
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Monitored premises, screened visitors, updated logs
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Completed bi-weekly payroll for 25 employees.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Initiated contracts and addressed necessary negotiations and adjustments.
  • Reviewed quotes from contractors to obtain best pricing and service for organization.
  • Coordinated and attended meetings as company's main contact to review contractual obligations.

Receptionist

Colibri Mexican Bistro, 94102, Keeping
San Francisco, CA
07.2014 - 05.2017
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone or postal mail.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Resolved customer problems and complaints.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supervised server balance and monitored table turnover to accurately seat customers.

Education

High School Diploma -

Contra Costa College

Bachelor of Business Administration -

InterCoast Colleges
12.2021

Skills

  • Motivational Leadership
  • Complex Problem Solving
  • Team Management and Supervision
  • Regulatory Compliance
  • Microsoft Office Suite
  • Team Building
  • Schedule Coordination
  • Spanish Fluency
  • Multitasking and Prioritization
  • Friendly and Relatable
  • Microsoft Office
  • Administration and Operations

Timeline

Office Coordinator /Administrative Assistant

Twitter Inc
05.2018 - Current

Receptionist

Westgate Renovators
05.2017 - 05.2018

Receptionist

Colibri Mexican Bistro, 94102, Keeping
07.2014 - 05.2017

High School Diploma -

Contra Costa College

Bachelor of Business Administration -

InterCoast Colleges

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Ana Aguilar