Gloria MacDonald
Colorado Springs,CO
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address evolving needs. Possesses strong problem-solving, organizational, investigative, and communication skills. A mature team worker and perform well under pressure.
Overview
27
27
years of professional experience
Work History
Manager Regulatory Bank Secrecy Act/AML
Ent Credit Union
01.2022 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Identified, assessed, manages, and mitigated financial institution risks to a minimum loss level. Reviewed 300-500 potentially suspicious alerts from a third party vendor monthly.
- Oversaw the Bank Secrecy Act Regulatory compliance to include preparation and submission for all Suspicious Activity Reports (approximately 70-85 SARs per month) and Currency Transaction Reports (approximately 500-600 CTRs per month) submitted to the Financial Crimes Enforcement Network (FinCEN) as well as OFAC, FACT Act, and USA Patriot Act.
- Addressed general internal controls, members information privacy, fraud prevention, prioritized the internal and external needs of the financial institution
Supervisor Regulatory Bank Secrecy Act/AML
Ent Credit Union
01.2022 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled regulatory concerns, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and implemented 5-10 workflow procedures to enhance required regulatory reporting.
Regulatory Specialist Team Lead
Ent Credit Union
12.2019 - 01.2022
- Maintained and archived regulatory paperwork.
- Performed and documented quality control checks to maintain compliance with financial institution requirements.
- Prepared and submitted regulatory file applications and supporting documentation.
- Recommended improvements to processes.
- Assisted with regulatory compliance initiatives such as OFAC screening.
- Reviewed transactional data to assess compliance with Bank Secrecy Act regulations.
- Implemented regulatory guidance procedures for Fraud Management and BSA.
- Used Verafin, a Fraud and Anti-Money Laundering platform, to create cases for review and to produce SARs and CTRs for submission to FinCEN.
- Interpreted regulatory rules or rule changes and communicated with others through policies and procedures.
Fraud Investigator / Regulatory Specialist
Ent Credit Union
01.2004 - 01.2019
- Conducted prompt and thorough investigations on referred files and third party vendor alerts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent or suspicious activity and to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data, 250-400 weekly alerts provided by a third party vendor, to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Member Service Representative
Ent Credit Union
09.1996 - 01.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Thomas B Doherty High School
Colorado Springs05.1992
Skills
- Business Development
- Strong Investigative Skills
- Policy Implementation
- Team Leadership
- Time Management and organization with the ability to manage multiple and diverse ongoing projects
- Excellent Interpersonal, Written, and Verbal Communication
- Expectation Setting
- Schedule Preparation
- Strong knowledge of compliance for subpoenas and BSA
- Advanced knowledge of the Bank Secrecy Act, Red Flag Rule, FACT Act, OFAC, and FinCEN guidance
Timeline
Manager Regulatory Bank Secrecy Act/AML
Ent Credit Union
01.2022 - 11.2023
Supervisor Regulatory Bank Secrecy Act/AML
Ent Credit Union
01.2022 - 01.2023
Regulatory Specialist Team Lead
Ent Credit Union
12.2019 - 01.2022
Fraud Investigator / Regulatory Specialist
Ent Credit Union
01.2004 - 01.2019
Member Service Representative
Ent Credit Union
09.1996 - 01.2004
High School Diploma -
Thomas B Doherty High School
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