Overview
Work History
Timeline
Generic

Gloria Madkins

Overview

17
17
years of professional experience

Work History

Specialist Receiving

Sephora Warehouse
02.2021 - 08.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.

Merchandise Stocker

Sam's Club Distribution Center
01.2020 - 05.2023
  • Boosted overall store performance through keen attention to detail during all stocking procedures, contributing to an enjoyable shopping experience for customers.
  • Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
  • Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
  • Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.

Jewelry Sales Associate

Sam's Club Store
01.2008 - 03.2021
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
  • Increased sales through personalized customer interaction and understanding their specific jewelry preferences.
  • Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
  • Streamlined checkout process, making transactions smoother and faster for customers.

Timeline

Specialist Receiving

Sephora Warehouse
02.2021 - 08.2024

Merchandise Stocker

Sam's Club Distribution Center
01.2020 - 05.2023

Jewelry Sales Associate

Sam's Club Store
01.2008 - 03.2021

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Gloria Madkins