Gloria Magdaleno
North Chicago,IL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Microsoft Office and Social Media, with friendly and decisive approach to resolving challenges.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator/Administrative Assistant
Kauffman Engineering
11.2022 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Inventoried and ordered office/ warehouse supplies to maintain availability of products.
- Provided leadership with best deals and well-researched travel options and successfully negotiating rates.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Coordinated travel and accommodations for event attendees.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Helped employees register for benefits programs using online portals.
- Assisted with creating employee handbooks and manuals.
Receptionist
LikeWize (Brightstar)
02.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored office supplies by checking inventory and placing orders.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Acted as first point of contact and set appointments for prospective clients.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
FRONT DESK RECEPTIONIST/ SALES ASSOCIATE
In-Shape Health Clubs, LLC
01.2019 - 01.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated and balanced cash register, including making changes and issuing receipts as needed
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Provided excellent customer service for current and potential members with facility tour, review of membership options, club amenities, etc
- Ability to quote prices, calculate bills, and prepare receipts for sales transactions
- Answer phones, make appointments, take messages, and return calls.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
CUSTOMER SERVICE SPECIALIST
BEST BUY
01.2018 - 01.2019
- Greet customers, handle cash register properly, check inventory for opening and closing shift
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Ring up items, handle returns and exchanges
- Utilize available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
THE KENSINGTON ASSISTED LIVING; CAREGIVER
01.2016 - 01.2018
- Assist residents in their Activities of Daily Living (ADL)
- This includes eating, bathing, dressing, toileting, transferring, and continence care
- Respond to residents’ needs promptly while maintaining residents’ self-respect dignity, safety, and confidentiality
- Communicate any observed or suspected resident change of condition to RN or DR.
Education
High School Diploma -
PROSPECTS HIGH SCHOOL
Antioch2017
Skills
- Telephone Etiquette
- Meeting Support
- Visitor and Customer Relations
- Office Supplies and Inventory
- Front Desk Operations
- Bilingual
- Detail Oriented
- Computer Proficiency
- Call Answering and Routing
- Microsoft Office Suite
- Meeting Coordination and Support
Timeline
Front Desk Coordinator/Administrative Assistant
Kauffman Engineering
11.2022 - Current
Receptionist
LikeWize (Brightstar)
02.2021 - 07.2022
FRONT DESK RECEPTIONIST/ SALES ASSOCIATE
In-Shape Health Clubs, LLC
01.2019 - 01.2021
CUSTOMER SERVICE SPECIALIST
BEST BUY
01.2018 - 01.2019
THE KENSINGTON ASSISTED LIVING; CAREGIVER
01.2016 - 01.2018
High School Diploma -
PROSPECTS HIGH SCHOOL
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