Gloria Mancia
Dallas
Summary
Professional case management specialist skilled in overseeing personal injury cases through all stages. Known for collaborative team efforts and achieving client-focused outcomes. Reliable in adapting to changing case dynamics, with strong organizational and problem-solving abilities.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Personal Injury Case Manager position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
David Sanchez Law Group
08.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed comprehensive demand packages for negotiation purposes that resulted in favorable settlements without the need for litigation.
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained complete and accurate medical records for patients.
Bilingual Legal Assistant
Law Office Of Domingo Garcia
04.2016 - Current
- Talk to clients to follow up with treatment every 30 days.
- Ordered, reviewed, and summarized medical records, also request health insurance lien.
- Set up 1st & and ; 3rd insurance claim and transfer case to a case manager.
- Meet with clients for withdraws, written statement, or to provide status.
- Go over case managers case listing to make sure cases are been moved.
- Explain Joint Agreement Responsibility
- Refer out cases to other attorneys
- Intake specialist
- Reception Duties.
- Scan medical records and update clients file
- Transfer files to litigation to file suit
Cashier
Dollar General
01.2015 - 03.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
Education
High School Diploma -
Texas Can Academy
Dallas, TXAssociate of Arts - Social Work
Mountain View College
Dallas, TXSkills
- Multi-task
- Communication
- Ability to Work Under Pressure
- Time Management
- Customer Service
- Computer Skills
- Problem-Solving
- Organization and multitasking
- Positive attitude
- Email and telephone etiquette
- Records management
- Customer relations
Personal Information
Title: Legal Assistant
Certification
Casualty
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Case Manager
David Sanchez Law Group
08.2021 - Current
Bilingual Legal Assistant
Law Office Of Domingo Garcia
04.2016 - Current
Cashier
Dollar General
01.2015 - 03.2015
Associate of Arts - Social Work
Mountain View College
High School Diploma -
Texas Can Academy
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