Gloria Martinez
San Antonio,TX
Summary
Dynamic bilingual professional with a proven track record in customer service excellence and problem-solving, honed across roles at McDonalds and Toyota Motor Manufacturing. Skilled in multitasking and stress tolerance, I significantly enhance customer satisfaction and operational efficiency. Expertise in safety protocols and quality control underscores my ability to meet rigorous standards.
Overview
4
4
years of professional experience
Work History
Customer Service
McDonalds
01.2024 - 09.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Manufacturing Associate
Toyota Motor Manufacturing
05.2022 - 01.2023
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Organized work to meet demanding production goals.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Assembled products to meet production requirements and daily established quotas.
Cashier
Tropicana
02.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Education
Associate of Science - Pharmacy Tech
Northwest Vista College
San Antonio, TX07-2025
High School Diploma -
Stevens High School
High School Diplima06-2012
Skills
- bilingual
- Problem-solving skills
- Multitasking
- Customer service excellence
- Stress Tolerance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
McDonalds
01.2024 - 09.2024
Manufacturing Associate
Toyota Motor Manufacturing
05.2022 - 01.2023
Cashier
Tropicana
02.2021 - 09.2021
Associate of Science - Pharmacy Tech
Northwest Vista College
High School Diploma -
Stevens High School
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