Gloria Martinez
Manassas,Virginia
Summary
Organized candidate with proven track record of successfully managing residential and commercial properties. Adept at developing and implementing strategies that improve tenant satisfaction and increase property values. Experienced in driving team performance, developing relationships with tenants, and ensuring compliance with regulations.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Ulta Beauty Inc.
12.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Supervisor
CVS Pharmacy
05.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Property Manager
Choice Property Management
10.2021 - Current
- Working with landlords, tenants, realtors & service vendors
- Communicate with different service vendors and schedule appointments
- Filing/ organizing documents
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Prepared monthly statements outlining expenses incurred for each property owned
Administrative Assistant
Cushman & Wakefield
08.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Host real estate events on site and off site .
- Review and complete work orders received in a timely manner .
- Send out building memos to all parties necessary.
- Review and upload vendor invoices .
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist/ Sales Associate
Miller Toyota
06.2019 - 10.2021
- Greeted guests and directed them to the right department
- Picked up/ transferred phone calls
- Filed / Organized documents
- Sold vehicles to clients
- Ensured reception area was clean at all times and stocked with necessary supplies
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
Education
HIGH SCHOOL DIPLOMA -
Manassas Park High
Manassas Park, VA06.2016
Skills
- Fluent In Spanish
- Microsoft Office
- Outlook
- Word
- Excel
- DocuSign
- Google Suite
- Propertyware
- Asana
- Active Listening
- Problem Solving
- Detail-Oriented
- Organized
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Ulta Beauty Inc.
12.2024 - Current
Supervisor
CVS Pharmacy
05.2024 - Current
Administrative Assistant
Cushman & Wakefield
08.2023 - 02.2024
Property Manager
Choice Property Management
10.2021 - Current
Receptionist/ Sales Associate
Miller Toyota
06.2019 - 10.2021
HIGH SCHOOL DIPLOMA -
Manassas Park High
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