GLORIA MARTINEZ
San Antonio
Summary
Bilingual customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.
Overview
9
9
years of professional experience
Work History
Housekeeping
Solutions Temp Agency
08.2021 - Current
- Remove bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restock room supplies such as facial tissues for personal touch with every job.
- Replace used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Operate power equipment tools such as backpack vacuums and floor sweepers.
- Use chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping/Leasing Agent
Greystar Management
01.2017 - 12.2018
- Toured property with prospective tenants and provided information in regards to its key features.
- Invited prospects to fill out application upon completion of property tour.
- Cleaned the leasing office, clubhouse and common-area restrooms, the model(s), amenities.
- Ensured all vacant apartment homes and targeted show units are freshened throughout the day.
- Maintained appropriate inventory of cleaning supplies, and informed supervisor when a re-order is necessary.
Customer Service Rep.
Conduent
01.2022 - 06.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding customer bank accounts.
- Recorded names, addresses, phone numbers of prospects callers.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Provided primary customer support to internal and external customers.
Caregiver, Special Needs
Home Care
06.2024 - 08.2025
- Provided personal care and support for individuals with special needs, enhancing daily living skills.
- Assisted in developing individualized care plans to meet specific client needs and goals.
- Facilitated communication between clients, families, and healthcare professionals to ensure comprehensive care.
- Monitored and documented client progress, adjusting care strategies as necessary for optimal outcomes.
Education
Certificate -
Medical Training and Technology
S.A., TXHigh School - GED
S.A., TXSkills
- Excellent Communication Skills
- MS Office
- Computer and phone skills
- Customer & Personal Service
- Recordkeeping
- Negotiation and Management
- Persuasive Speaking Skills
Personal Information
Title: Customer Service Representative
Timeline
Caregiver, Special Needs
Home Care
06.2024 - 08.2025
Customer Service Rep.
Conduent
01.2022 - 06.2024
Housekeeping
Solutions Temp Agency
08.2021 - Current
Housekeeping/Leasing Agent
Greystar Management
01.2017 - 12.2018
High School - GED
Certificate -
Medical Training and Technology