Gloria Mauro
Fairfield,CT
Summary
Dynamic Practice Manager at Bespoke Veterinary Services with a strong background in budget management and vendor negotiation. Expertise in optimizing operational efficiency and effectively resolving client issues, contributing to enhanced service delivery. Proficient in data interpretation and policy formulation, supporting strategic initiatives aimed at driving growth and improving financial reporting accuracy.
Overview
24
24
years of professional experience
Work History
Practice Manager
Bespoke Veterinary Services
Southport, CT
08.2021 - 04.2025
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Managed vendor relationships for supplies and services related to the practice.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Maintained financial records, including billing and accounts receivable and payable.
- Created and implemented policies and procedures for effective practice management.
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Maintained employee records for payroll processing.
- Resolved payment discrepancies with vendors and suppliers.
- Coordinated the preparation of year-end audit materials for external auditors.
- Performed bank reconciliations on a regular basis.
Office Manager
Doctor Lippman
Westport, CT
01.2016 - 07.2021
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored inventory levels and placed orders when needed.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ensured compliance with applicable laws regarding employment practices.
Executive Assistant
Tiger-Win
Westport, CT
01.2001 - 12.2016
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Conducted research on various topics as requested by executives or senior management personnel.
- Developed effective filing systems for easy retrieval of information when needed.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Monitored incoming emails and responded accordingly in a timely manner.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Managed daily invoices, reports and proposals.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT05-1996
Skills
- Budget management
- Vendor Negotiation Expertise
- Data Interpretation
- Policy Formulation
- Accurate Financial Reporting
- Client Relations
- Skilled in Microsoft Office Applications
Affiliations
- Volunteering
- Hiking
- Sailing
Timeline
Practice Manager
Bespoke Veterinary Services
08.2021 - 04.2025
Office Manager
Doctor Lippman
01.2016 - 07.2021
Executive Assistant
Tiger-Win
01.2001 - 12.2016
Bachelor of Arts - Psychology
University of Connecticut
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