GLORIA MAURO
Sunnyvale,California
Summary
Friendly and dependable professional with decades of experience working directly with customers. Known for creating positive interactions, listening carefully, and solving problems with patience and empathy. Recognized for reliability, teamwork, and follow-through, with a consistent focus on making every customer feel valued.
Overview
10
10
years of professional experience
Work History
Sales Development Representative
Firebolt.io
06.2025 - Current
- Cultivated relationships with prospects to enhance lead generation and conversion rates.
- Utilized CRM software for tracking interactions, managing pipelines, and reporting on sales activities.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Collaborated with marketing teams to align messaging and optimize outreach campaigns.
- Developed targeted email sequences to engage potential clients and nurture leads effectively.
Product Demonstrator
CDS (Costco)
03.2025 - 06.2025
- Demonstrated product features and benefits to diverse audiences, enhancing customer understanding and engagement.
- Assisted customers in locating items, addressed questions and provided product samples.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
- Developed and maintained strong relationships with customers, fostering brand loyalty and repeat business.
- Analyzed audience responses to adjust presentation styles in real-time, maximizing impact and effectiveness of demonstrations.
Contractor-Sales
BairesDev
06.2024 - 09.2024
- Emailed my LinkedIn Contact List to schedule introductions for my sales team.
- Identified companies with needs through research using AI tools.
- Communicated effectively through emails with LinkedIn contacts regarding their potential need for contract engineering services.
- Monitored progress of each email ensuring follow-ups were achieved in a timely manner.
- Collaborated weekly with Manager to ensure quotas and expectations were met.
Self-Serve Customer Advocate
Neo4j
06.2022 - 01.2023
- Demonstrated active listening skills to identify customer needs and requirements.
- Determined customer needs by assessing usage through appropriate questioning.
- Actively participated in team meetings and brainstorming sessions regarding strategies for improving the overall customer experience.
- Participated in weekly meetings with manager to bring forth concerns and issues or possible trends with client accounts.
- Created detailed reports on customer interactions, feedback, and complaints.
- Provided training sessions for the Sales Development team on best practices for handling customers with Aura (cloud offering).
Senior Sales Development
Hazelcast
09.2021 - 05.2022
- Established trust-based relationships with clients by providing excellent customer service.
- Attended trade shows and conferences to increase visibility of company's products.
- Generated reports on weekly sales activity and presented findings to senior management team.
- Developed and maintained relationships with key decision makers in target accounts.
- Built a strong pipeline of qualified leads through outbound sales activities.
- Developed an understanding of competitive landscape and identified areas where our products could gain advantage.
- Used knowledge of company products and services to recommend solutions to customers.
- Built and established strong relationships with customers, enabling long-term partnerships.
Senior Sales Development
ScyllaDB
03.2020 - 08.2021
- Developed and maintained relationships with key decision makers in target accounts.
- Generated reports on weekly sales activity and presented findings to senior management team.
- Utilized CRM software to track customer interactions, sales performance, and trends in the industry.
- Developed an understanding of competitive landscape and identified areas where our products could gain advantage.
- Built a strong pipeline of qualified leads through outbound sales activities.
- Used knowledge of company products and services to recommend solutions to customers.
- Stayed current on customer trends and requirements.
Senior Sales Development Representative
Redis
01.2016 - 03.2020
- Developed and maintained relationships with key decision makers in target accounts.
- Built a strong pipeline of qualified leads through outbound sales activities.
- Utilized CRM software to track customer interactions, sales performance, and trends in the industry.
- Grew existing account base by leveraging cross-sell and upsell opportunities.
- Attended trade shows and conferences to increase visibility of company's products.
- Developed an understanding of competitive landscape and identified areas where our products could gain advantage.
- Generated reports on weekly sales activity and presented findings to senior management team.
- Stayed current on customer trends and requirements.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Updated and expanded client databases within assigned territory.
Education
Associate in Arts (A.A.) - Fashion Merchandising
Bauder College
05.1980
Skills
- Analytical problem-solving
- Effective time management
- Strategic decision-making
- Meticulous attention to detail
- Cross-functional collaboration
- Client support
- Strong organizational skills
- Customer relationship management
- Effective conflict resolution
- Content creation
- Analytical reasoning
LANGUAGES
Italian - Conversational
Awards
Presidents Club for Sales/Top SDR honors in 1989- 1998, 2008- 2009 2017- 2019
Timeline
Sales Development Representative
Firebolt.io
06.2025 - Current
Product Demonstrator
CDS (Costco)
03.2025 - 06.2025
Contractor-Sales
BairesDev
06.2024 - 09.2024
Self-Serve Customer Advocate
Neo4j
06.2022 - 01.2023
Senior Sales Development
Hazelcast
09.2021 - 05.2022
Senior Sales Development
ScyllaDB
03.2020 - 08.2021
Senior Sales Development Representative
Redis
01.2016 - 03.2020
Associate in Arts (A.A.) - Fashion Merchandising
Bauder College
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