Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Medina

Tucson,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Mission Support Supervisor

Deployed Services
Tucson, AZ
05.2023 - Current
  • Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
  • Supervised the eQIP team of six employees
  • Conducted regular meetings with Support team to ensure effective communication and collaboration between teams.
  • Monitored customer service levels to identify areas for improvement and develop plans to increase efficiency.
  • Developed and implemented new processes and procedures to improve workflow within the Support department.

Payroll Timekeeper

Deployed Services
Tucson, AZ
04.2023 - 05.2023
  • Maintained accurate records of employees' hours worked, including overtime and vacation time.
  • Monitored employee attendance to ensure compliance with company policies.
  • Processed new hire paperwork and entered information into the payroll system.
  • Verified accuracy of timesheets before submitting them for processing.
  • Audited incoming and outgoing shift data to verify accuracy of assigned shifts.
  • Generated reports detailing employee absences, tardiness, and overtime hours worked.
  • Advised managers on appropriate disciplinary action when necessary due to attendance violations.
  • Resolved inquiries from employees concerning their paychecks or other payroll-related matters.
  • Maintained confidentiality around sensitive employee information at all times.
  • Entered schedule into Deputy by the fifth day of the month.

Administrative Assistant

PVB Fabrications
Tucson, AZ
03.2019 - 02.2023
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Procurement
  • Enter vendor invoices into Quickbooks
  • Processed invoices for payment using accounting software applications.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.
  • Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
  • Answered questions from customers regarding their billing or payment status.
  • Provided support to upper management with special projects related to finance or accounting processes.
  • Researched discrepancies between invoices, purchase orders, packing slips.
  • Managed vendor relationships by ensuring timely payments and resolving disputes.
  • Assisted with payroll processing by entering employee hours into the system.
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Coded invoices and other records to maintain organized and accurate records.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Matched orders with invoices and recorded required information.

Sr. Operations Assistant

Southern Arizona AIDS
Tucson, AZ
08.2018 - 03.2019
  • Supervised and evaluated performance of volunteers, providing training and feedback as necessary.
  • Monitored customer service levels to identify areas for improvement and develop plans to increase efficiency.
  • Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
  • Analyzed customer trends to prioritize tasks accordingly and optimize resources.
  • Assisted customers with technical issues, troubleshooting problems in a timely fashion while maintaining high standards of quality control.
  • Managed day-to-day operations of the Support department, coordinating workload among employees.
  • Performed quality assurance checks on completed tasks before submitting them for approval.
  • Actively listened to customers' needs in order to identify potential solutions that could be used going forward.
  • Resolved complex and escalated support issues.
  • Monitored staff interactions with customers to provide real-time coaching.

Operations Assistant

Southern Arizona AIDS
Tucson, AZ
03.2017 - 08.2018
  • Monitored inventory levels, tracked orders and assisted with purchasing decisions.
  • Organized and maintained records of daily transactions and other operational data.
  • Coordinated the delivery of products or services to customers in a timely manner.
  • Planned routine operations and special projects under direction of operations manager.
  • Worked closely with other departments on special projects.
  • Maintained front desk to provide positive first impression.
  • Provided HR administrative assistance to management team.

Childcare Provider

Mama Gloria's Daycare
Tucson, AZ
10.2010 - 03.2017
  • Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
  • Monitored customer service levels to identify areas for improvement and develop plans to increase efficiency.
  • Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
  • Analyzed customer trends to prioritize tasks accordingly and optimize resources.
  • Managed day-to-day operations of the business, coordinating workload among employees.
  • Actively listened to customers' needs in order to identify potential solutions that could be used going forward.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

Facilities Coordinator

Child and Family Resources
Tucson, AZ
02.2008 - 10.2010
  • Monitored and maintained the facility's HVAC system, ensuring optimal temperature and humidity levels.
  • Coordinated maintenance activities with outside vendors to ensure timely completion of projects.
  • Conducted regular inspections of building systems, such as plumbing and electrical wiring, to identify potential problems before they arise.
  • Developed preventive maintenance plans for all mechanical equipment in the facility.
  • Assisted with relocations and remodeling projects, including ordering furniture and supplies.
  • Maintained an accurate inventory of office supplies and equipment in order to track usage patterns over time.
  • Established relationships with local contractors to facilitate quick response times when repairs were needed.
  • Responded to emergency situations within the building, such as fires or flooding, by coordinating clean up efforts with appropriate personnel.
  • Developed procedures for handling hazardous waste disposal in accordance with federal laws.
  • Oversee 7 sites statewide and renewed leases on all locations, and scheduled repairs.

Education

High School Diploma -

Catalina Magnet High School
Tucson, AZ
06.1990

Skills

  • Staff Management
  • Process Improvement
  • Team Building
  • Goal-Oriented
  • Inventory Control
  • Schedule Development
  • Staff Discipline
  • Training and Mentoring

Languages

Spanish
Professional

Timeline

Mission Support Supervisor

Deployed Services
05.2023 - Current

Payroll Timekeeper

Deployed Services
04.2023 - 05.2023

Administrative Assistant

PVB Fabrications
03.2019 - 02.2023

Sr. Operations Assistant

Southern Arizona AIDS
08.2018 - 03.2019

Operations Assistant

Southern Arizona AIDS
03.2017 - 08.2018

Childcare Provider

Mama Gloria's Daycare
10.2010 - 03.2017

Facilities Coordinator

Child and Family Resources
02.2008 - 10.2010

High School Diploma -

Catalina Magnet High School

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Gloria Medina