Gloria Melgar

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

1. Supervise Phlebotomy Staff: Oversee and support the phlebotomy team, providing guidance, training, and feedback to ensure high standards.

2. Perform Venipuncture and Specimen Collection: Draw blood and collect samples from patients, following safety protocols and best practices.

3. Ensure Compliance with Safety and Quality Standards: Maintain adherence to OSHA, HIPAA, and other healthcare regulations to ensure a safe, compliant work environment.

4. Inventory and Supply Management: Monitor and order supplies, ensuring the lab has the necessary inventory for daily operations.

5. Coordinate Staff Schedules: Create work schedules, manage time-off requests, and coordinate shift changes to ensure adequate coverage.

6. Train New Phlebotomists: Provide hands-on training and onboarding for new hires, ensuring they are familiar with procedures and safety protocols.

7. Resolve Patient Concerns and Escalate Issues: Address any patient complaints or concerns and escalate issues to management when needed.

8. Maintain Accurate Records: Oversee documentation, including patient data, collection times, and specimen tracking, for accuracy and compliance.

9. Ensure Proper Equipment Functionality: Perform regular checks on equipment and report or troubleshoot any malfunctions to maintain smooth operations.

10. Collaborate with Other Departments: Work closely with lab personnel, nurses, and other healthcare providers to streamline workflows and improve patient