Gloria Melgoza
Long Beach,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
Cano Health
10.2021 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Senior Patient Coordinator
Heavenly Vision Center
06.2013 - 06.2021
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Improved patient flow by coordinating with medical staff, ensuring timely communication between departments.
- Managed insurance verifications to ensure accurate billing and timely reimbursements.
- Reduced errors in documentation by implementing a thorough review process for all records.
- Increased patient retention by proactively following up on missed appointments and rescheduling as needed.
- Provided compassionate support to patients during their visit, helping to alleviate anxiety and create a positive experience.
Reception Assistant
La Libertad Medical Clinic
01.2011 - 06.2013
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Streamlined office operations for increased efficiency through effective organization and management of files and documents.
- Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Child Development
Compton Community College
Compton, CA06.1995
High School Diploma -
Compton High School
Compton, CA06.1993
Skills
- Data Entry
- Scheduling
- Project Coordination
- Administrative Support
Timeline
Receptionist
Cano Health
10.2021 - 12.2023
Senior Patient Coordinator
Heavenly Vision Center
06.2013 - 06.2021
Reception Assistant
La Libertad Medical Clinic
01.2011 - 06.2013
No Degree - Child Development
Compton Community College
High School Diploma -
Compton High School
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