Gloria Mendoza

• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.

taking care of an ill spouse.

• Scheduled patient appointments and maintained appointment records. Instructed patients regarding how to prepare for appointments.
• Verified insurance coverage, collected co-pays, and documented payments for services rendered.
• Answered phone calls professionally while providing excellent customer service.
• Performed data entry of patient demographics into the practice management system.
• Responded to inquiries from patients regarding their health care needs or billing questions.
• Coordinated communication between physicians, hospitals, labs, pharmacies to ensure efficient flow of information throughout the facility.
• Updated patient information in databases and adhered to confidentiality requirements.
• Routed calls and correspondence to appropriate medical staff.

stay at home mom

• Managing large amounts of inbound calls in a timely manner.
• Identifying customer's needs, clarify information, research every issue and providing solutions.
• Assist members with benefits, payments for premiums, medical bills.
• Responsible for increasing customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely and meaningful information.
• Provide support to member's inquiries, issues and provider services, continuing to build relationships with current and prospective members in accordance with compliance guidelines.
• Answered incoming customers calls regarding insurance inquiries and complaints.
• Maintained accurate records of customer interactions and transactions.
• Adhered to all company policies and procedures related to customer service
• Updated existing customer information as needed in company databases.
• Worked collaboratively within a team environment to meet departmental goals.
• Listened attentively to customer needs and concerns.
• Documented all call information according to standard operating procedure.